Proposed changes to workflow bug management

[James Westby]

On Mon, 2008-05-26 at 16:56 -0700, Jordan Mantha wrote:

> Do we particularily know that this is the case? I'm not necessarily
> rejecting it, but I've not seen an analysis that shows how often we
> have incorrect changes and what teams "offenders" belong to. Do we
> know that it's consistently triagers who are not in ubuntu-bugcontrol?
>  

There were two or three people in the last couple of months that I know
of. As far as I am aware they were in bugsquad, but not bugcontrol.

> It would seem to me to be rather confusing and counter-productive to
> have different people in the triaging team seeing different bugs in
> search results, etc.

This already happens. bugcontrol members can see apport crash reports,
as they are deemed trustworthy enough to see the possibly sensitive
data within.

> Is it really so inconceivable to to have clear and concise
> documentation that helps new people figure out what workflow bugs look
> like? Is it really so unreasonable to expect people to be forgiving
> toward new people who make mistakes and people to actually learn from
> mistakes.

To answer the first question, yes, it is quite difficult. There are a
few bugs that it is very hard to tell at some points in their
life-cycle.

However, I expect we can cover most of the cases in documentation. 
Whether that is enough depends on the answer to the second question.

Some people have said that they will not be very forgiving of those
who make mistakes in this way. I think that may have been a reaction
to the perceived refusal to change the bug triaging policies. If they
were to change then I hope they would change their mind.

Thanks,

James