The changing nature of bug reports

[Matt Zimmerman]

On Mon, Feb 12, 2007 at 04:01:13PM -0800, Bryce Harrington wrote:
> On Mon, Feb 12, 2007 at 03:31:04PM -0800, Matt Zimmerman wrote:
> > On Wed, Dec 13, 2006 at 04:10:50PM +0100, Henrik Nilsen Omma wrote:
> > > When you experience a crash in Windows, which is what most new users 
> > > will be used to, a dialog also pops up and you are given the choice of 
> > > reporting the crash or not. If you accept  some logs are uploaded and 
> > > you're done.
> > 
> > In the long term, we will want for crash reports to be treated differently
> > than normal bug reports.  Specifically, there should be an option to submit
> > the crash report without context and without cluttering the bug tracking
> > system with irrelevant reports in the process.
> > 
> > - A facility should be provided for reporting problems which does not imply
> >   this contract (e.g., support rather than bugs)
> 
> This actually might fit into a third category separate from bugs and
> support requests, where like Henrik says no further action is required.

Agreed, the user should have the option of requesting interactive support or
"fire and forget" crash reporting.

-- 
 - mdz