Edgy "Crash Reports"?

[Loïc Minier]

On Thu, Oct 05, 2006, Sebastien Bacher wrote:
> Another issue is the bug load. I just had a look on bugzilla.gnome, and
> they got over 1000 ubuntu crasher in a week (xml-rpc bug-buddy makes
> really easy to sent the crasher bug, just click on the "send" button).
> We already have difficulties to cope with the number of bugs we get at
> the moment what would happen if we add that extra load? Especially than
> launchpad makes hard to detect duplicates at the moment (no duplicate
> finder, search interface is far from being optimal, etc).

 Perhaps stack traces should be handled /very/ differently from bug
 reports?  Whenever I get a bug buddy popup, I remember that day where
 the quality feedback agent of Thunderbird fired for me; when I tried to
 check the state of my crash, I went to:
    <http://talkback-public.mozilla.org/>
   And at some point I realized Mozilla folks were really dealing with
 *mass* crashing reports:
    <http://talkback-public.mozilla.org/reports/firefox/FF1507/index.html>
   Now this is what I call industrialized!  It presumably saves them a
 lot of time too, as the top 5 crashers represent 38% of the crash
 reports.
   XP also has some well thought out process, which in my case popped a
 web site suggesting to update an Intel wifi driver to solve my BSOD
 (tm)... but XP isn't even shipping this driver!

 Perhaps the crash reports should be directed to a special part of
 launchpad, which wouldn't make each of them a bug?

-- 
Loïc Minier <lool at dooz.org>