unnecessary QA work (was Re: dapper-live test)

[Matt Zimmerman]

On Wed, May 10, 2006 at 01:26:37PM -0300, Carlos Ribeiro wrote:
> Incidents and problems have a very flexible relationship. Multiple incidents
> can be mapped to a single problem. But a single incident may involve (or
> reveal) multiple problems. It's part of the help deks work to check this.
> 
> My suggestion, as Ubuntu grows in popularity, is to change the focus.
> Regular users do not file bugs, but report incidents. These reports can
> later be analyzed and mapped to the appropriate problems (or bugs) by the
> triage team.
> 
> While I fear that this can be understood as some bureaucratic or
> non-essential procedure, it's something that I really think can make the
> process work better. It's based on practice. But that's my own opinion
> anyway.

This is exactly the problem that https://launchpad.net/support is meant to
address, though it's still under development.

-- 
 - mdz