Working together on documentation (was Re: Quality Control Suggestion)

[Matthew East]

On Mon, 2006-05-08 at 10:28 -0700, Matt Zimmerman wrote:
> On Fri, May 05, 2006 at 09:20:30AM +0100, Matthew East wrote:
> > The bot, rather than giving answers, refers to the documentation
> > directly via the website. For example, if a user enquires about playing
> > DVDs, the bot gives the answer:
> > http://help.ubuntu.com/6.06/ubuntu/desktopguide/C/video.html#dvdplayback
> > and if a user enquires about setting up an nvidia graphics card, the bot
> > gives the answer:
> > http://help.ubuntu.com/6.06/ubuntu/desktopguide/C/hardware.html#graphics-cards
> 
> I like this idea.  What about questions where there is no existing
> authoritative documentation, though?  We need to be able to collaborate on
> new answers as they are added, so that their content can be reviewed (and
> perhaps folded into official documentation where appropriate).

Glad you like it: has anyone who is involved with irc support got any
views on this idea?

If a new question comes up for which there is no existing authoritative
documentation, I think whoever comes across it should post to the -doc
mailing list, and the answer can then be put into our work in progress
documentation. If there is any doubt about the answer, we can ping an
appropriate developer over irc or email.

Matt
-- 
mdke at ubuntu.com
gnupg pub 1024D/0E6B06FF
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