Bug Triage Project - WAS: Re: Dapper Flight 5 Installation
neumann at lostwebsite.net
Wed Mar 15 20:56:11 GMT 2006
On Wednesday 15 March 2006 14:52, Lee Revell wrote:
> On Wed, 2006-03-15 at 14:32 -0500, Francois-Denis Gonthier wrote:
> > I'm scared of subscribing to Ubuntu-bugs. I fear my mailbox will
> > overflow :(
> > But I'm very interested by the 'triage team' idea. I can even provide
> > patches
> > myself sometimes.
> IMHO no sane developer would contribute their time to this until some
> decent bug reporting guidelines are in place - who wants to wade through
> a ton of impossibly vague bug reports asking users for more information
> over and over and over?
> The ALSA team has good instructions in place for bug reporting including
> a script to gather required information and as a result I would estimate
> 90% of bug reports we see are good enough to be immediately actionable.
I'd say the ALSA bug trackers probably have different average customer than
Ubuntu. The Linux distribution that distributes ALSA acts as a first line of
defense for them.
In fact, an user that knows that the sound that their speakers output goes
throught a set of drivers that is called 'ALSA' means the user is begining to
be Linux-saavy. A bug report that says "There is no sound out of app X"
probably won't reach them directly...
Making bug reporting guidelines is a Good Thing. Some people will follow
them. Many may actually do. But I personally don't expect miracles. I
think vague, incomplete bug reports are a part of the game. Long term
education will help interrested user complete better bug report in the
future, and that's why I think ignoring the sometimes naïve bug reports they
post is the worst thing to do. Appending a feedback, maybe only asking for
more informations, is the best thing triager can do.
oh and I do admit developers shouldn't care about that. Gathering more
informations is a front line job for bug triager and newcomers to the
project. Developers should develop, and patch things when they are
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