<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html><head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="generator" content="Osso Notes"> <title></title></head> <body> Hi folks, Re the new Launchpad status that is being debated, there were comments made about making it harder to reopen incident (ITIL definition) reports where the decision had been taken to ignore the issue. I am a non-programmer, and as such rely on the developers out there. My question is - how does an end user chase the issue if they are still stuck with a showstopper bug or incident? Would said issue be picked up if, say, I had a paid support contract? </body> </html>