<div class="gmail_quote">2009/5/31 Przemysław Kulczycki <<a href="mailto:przemekkulczycki@gmail.com">przemekkulczycki@gmail.com</a>> <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> Ubuntu needs a data gathering tool for user support and bug reporting. Currently when filing bug reports users have to manually run lots of commands (dmesg, lspci, lsusb, lsmod, alsa-something...) for troubleshooting their issues. Ubuntu should have a tool to gather all necessary system logs for reporting bugs and asking for support on <a href="http://answers.launchpad.net" target="_blank">answers.launchpad.net</a>. I work for Sun and I find their Explorer tool very handy. It collects many system logs and outputs of system commands to show the system configuration and issues to the support team. It also has some options to skip some logs when the customer feels if it will violate his privacy. Red Hat has something similar, though not as developed as Explorer. Their sos (son of sysreport) tool is GPLed and could be tweaked to run on Debian/Ubuntu. Suse used to have Siga, now they have supportconfig, but I'm not familiar with it. There is also an independent distro-agnostic tool called Linux Explorer but it may be a bit outdated now. Having an explorer-like tool in Ubuntu would benefit both desktop and server users. Bugreporting would be much easier. You would only have to run one command, maybe with some options, to provide all the data needed for the bug troubleshooters. Example options could be: toolname -audio toolname -usb toolname -kernel toolname -all toolname -xorg toolname -network Appropriate options would be used for relevant problem types (ie. -audio for sound problems). Links: Red Hat: sosreport, earlier: sysreport <a href="https://hosted.fedoraproject.org/sos/" target="_blank">https://hosted.fedoraproject.org/sos/</a> Suse: supportconfig, earlier: Siga <a href="http://en.opensuse.org/Supportutils%0ASun/Solaris" target="_blank">http://en.opensuse.org/Supportutils Sun/Solaris</a>: Explorer <a href="http://sunsolve.sun.com/explorer" target="_blank">http://sunsolve.sun.com/explorer</a> Independently developed Explorer-clone for Linux: <a href="http://www.unix-consultants.co.uk/examples/scripts/linux/linux-explorer/" target="_blank">http://www.unix-consultants.co.uk/examples/scripts/linux/linux-explorer/</a> Check out the Explorer page and its documentation to see how it's useful. <a href="http://sunsolve.sun.com/search/document.do?assetkey=1-9-82329-1" target="_blank">http://sunsolve.sun.com/search/document.do?assetkey=1-9-82329-1</a> -- ## Przemysław Kulczycki <<>> Azrael Nightwalker ## # jabber: azrael[na]jabster.pl | tlen: azrael29a # ### www: <a href="http://reksio.ftj.agh.edu.pl/%7Eazrael/" target="_blank">http://reksio.ftj.agh.edu.pl/~azrael/</a> ### -- Ubuntu-devel-discuss mailing list <a href="mailto:Ubuntu-devel-discuss@lists.ubuntu.com">Ubuntu-devel-discuss@lists.ubuntu.com</a> Modify settings or unsubscribe at: <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss</a> </blockquote></div> I like this suggestion, I think it really makes a lot of sense. Kind of makes me wonder why there isn't one already. Przemysław Kulczycki, I have looked at the Explorer page. I don't see any reason for Ubuntu to not do this as a shell script as well. I am not familiar with actually using the tool, however. Would you be willing to design a little bit more how such a tool should work? The tool should probably have an option to save to a file or to output to screen. The -xorg option should probably also have a -display alias or some such. I don't know all the log files or commands to run for each of these scenarios. If someone could tell me which commands or which log files were necessary for each scenario, I could put something together and try to submit it. -Joseph