This new "report bugs using ubuntu-bug" requirement is a mess!

Dylan McCall dylanmccall at gmail.com
Sun Oct 4 16:55:41 UTC 2009


Okay, here is a quick, true story :)

I wanted to file a bug report on ubuntu-wallpapers, because it is
missing some images in its gnome-background-properties file. I had to
use ubuntu-bug to get to a bug filing form. After wasting time
collecting "problem information" - which is useless in this case - and
using valuable resources uploading it to Launchpad, I punched in the
summary to learn that this bug was already filed. Interestingly, since
we are now strongly discouraging users from using the awesome web
interface for Ubuntu related bugs, there's an extra, jarring step where
before I could do it all on one swoop. (Now, consider crashers with
ginormous dumps...).

Okay, next step!

I fixed it, made a deb package to test my fix, and then noticed another
bug to report. I used ubuntu-bug again, knowing that the issue exists
with Ubuntu's version of the package...

        The problem cannot be reported:
        
        This is not a genuine Ubuntu package
        
Now that really just annoyed me. So, I must remove my simple amendment
and reinstall the package simply to report a trivial bug!

Granted, it makes sense in some cases, but I have a feeling this new
method will seriously cripple the flow of minor bugs (eg: papercuts) by
making them too much of a pain to file.

Perhaps ubuntu-bug should just be strongly encouraged instead of
completely enforced.



-- 
Dylan McCall <dylanmccall at gmail.com>





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