That need to close bugs?

Markus Hitter mah at
Tue Sep 18 17:13:44 UTC 2007

Am 17.09.2007 um 17:44 schrieb Sarah Hobbs:

> There is simply no way to deal with the current lot of open bugs,  
> to get
> an overview of them all, let alone having the invalid ones in there -
> the problem gets too great, and you can't solve any of it (and become
> very demotivated in the process).

You pretty much ask users to stop filing bugs. If a user can provide  
all information needed, he can track down the problem him self, so a  
bug database would melt down to a helpdesk for willing and  
experienced developers.

Each bug filed contains a snippet of information, at least "something  
doesn't work here". Each bug closed because of incompleteness says "I  
ignore your work" to the filing person. Unless you redefine "closed"  
from "problem solved" to "no interest in working on the problem", of  

As for the solution - missing resources are a pretty bad excuse to  
throw away user's contributions. There is no way but to sort the mess  
and perhaps to refine the search tools.

Perhaps this is slightly overexposed, but so far my european 2 cent.


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Dipl. Ing. Markus Hitter

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