<div dir="ltr">Just to back up my assertion that AU is <b>not</b> a support site I will link you to some reading:<div><br></div><div><a href="http://meta.askubuntu.com/questions/2436/how-can-we-refocus-on-being-a-qa-not-a-support-forum-or-bug-tracker">http://meta.askubuntu.com/questions/2436/how-can-we-refocus-on-being-a-qa-not-a-support-forum-or-bug-tracker</a></div>
<div>See also Jorge's answer to my question <a href="http://meta.askubuntu.com/a/6432/15939">here</a>. This thread on meta I think is a must read to anyone thinking of referring someone to AU for "support."</div>
<div><br></div><div style>I'm not saying that AU sucks or anything, in fact that's where I spend a lot of my time in the evenings. It's just not suitable for referring users for help, <b>especially</b> when they are not super   computer literate or unable to describe the problem using proper terminology. <a href="http://askubuntu.com/q/102396/15939">Look at this</a> if you don't believe me. <a href="http://askubuntu.com/q/138329/15939">This</a> <a href="http://askubuntu.com/questions/112125/how-to-install-non-compiled-programs">is</a> <a href="http://askubuntu.com/questions/146291/help-me-with-my-wine-it-doesnt-work-properly">what</a> <a href="http://askubuntu.com/questions/169270/i-cant-reinstall-packages">happens</a> <a href="http://askubuntu.com/questions/246371/why-does-ubuntu-not-support-useful-everyday-things-out-of-the-box-and-why-does-i">when</a> computer illiterate users find their way to AU.</div>
<div><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, Apr 11, 2013 at 3:23 PM, Tony Yarusso <span dir="ltr"><<a href="mailto:tonyyarusso@gmail.com" target="_blank">tonyyarusso@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="im">On Thu, Apr 11, 2013 at 8:54 AM, Randall Ross <span dir="ltr"><<a href="mailto:randall@executiv.es" target="_blank">randall@executiv.es</a>></span> wrote:<br>
</div><div class="gmail_extra"><div class="gmail_quote"><div class="im">
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<a href="http://askubuntu.com" target="_blank">http://askubuntu.com</a> is the official place to get support for the Ubuntu<br>
project. The legacy (but still useful) place to get support is<br>
<a href="https://answers.launchpad.net" target="_blank">https://answers.launchpad.net</a><br></blockquote><div><br></div></div><div>Well that's woefully incomplete.   The official places to get support for Ubuntu are ALL of the following:<br>

<br></div><div> * Professional support through Canonical and their partners<br></div><div> * The Launchpad Answers system at <a href="https://answers.launchpad.net/ubuntu" target="_blank">https://answers.launchpad.net/ubuntu</a><br>
</div>
<div> * The IRC channels listed on <a href="https://wiki.ubuntu.com/IRC/ChannelList" target="_blank">https://wiki.ubuntu.com/IRC/ChannelList</a><br></div><div> * The mailing lists listed on <a href="http://www.ubuntu.com/support/community/mailing-lists" target="_blank">http://www.ubuntu.com/support/community/mailing-lists</a><br>

</div><div> * The forums site at <a href="http://ubuntuforums.org/forum.php" target="_blank">http://ubuntuforums.org/forum.php</a><br></div><div> * The AskUbuntu site mentioned<br></div><div> * Any of the local resources listed on <a href="http://www.ubuntu.com/support/community/local-language" target="_blank">http://www.ubuntu.com/support/community/local-language</a><br>

<br></div><div>See <a href="http://www.ubuntu.com/support/community" target="_blank">http://www.ubuntu.com/support/community</a> and associated linked resources.<span class="HOEnZb"><font color="#888888"><br></font></span></div>
<span class="HOEnZb"><font color="#888888"><div><br></div><div> - Tony<br></div></font></span></div></div></div>
<br>--<br>
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<br></blockquote></div><br></div>