<span class="Apple-style-span" style="font-family: arial, sans-serif; font-size: 13px; border-collapse: collapse; color: rgb(185, 0, 56); font-weight: bold; white-space: nowrap; -webkit-border-horizontal-spacing: 2px; -webkit-border-vertical-spacing: 2px; ">@Mike Leahy<div> </div><div>We are talking from experience with most users in the federal/provincial government, we aren't saying that they are incompetent </div> <div>outside the workplace, heck a lot of them know how to use windows XP quite well at home. There must be something about "HELP DESK" </div> <div>that makes them say, why fiddle when we can ask for help. I can understand some cases they actually do need help because it's</div> <div>technologically past their experience, but when you get a user that has a prompt that says "Please enter new password" and they tell the</div> <div>help desk they can't login...they didn't try very hard now did they?</div> <div> </div><div>I don't like to generalize, but upgrading OFFICE 2000 to OFFICE 2003 was a pain(a lot of help desks) for trivial stuff if they had spent 2 minutes</div> <div>looking for it. I wish more people used linux/the mailing list, it's just linux DOES TAKE SOME GETTING USE TO(which I don't think a lot of government employees could handle the change)</div> <div> <div class="gmail_quote">On Wed, Apr 21, 2010 at 2:55 PM, Mike Leahy <<a href="mailto:mgleahy@alumni.uwaterloo.ca">mgleahy@alumni.uwaterloo.ca</a>> wrote: <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"> Hello all, I'm new to this mailing list...so far, as I'm reading this thread, I'm not feeling very encouraged. The general end-user issues being described are certainly challenges that would be faced by any organization making the transition from one system to another, open source or otherwise. However, I don't think the way it's being framed in this discussion is going to help persuade anyone that they should switch to Ubuntu or other FOSS. If people feel that they are being ridiculed by this community, then they'll turn somewhere else for help and advice. <div><div></div><div class="h5"> On Wednesday 21 April 2010 14:22:26 James wrote: > Instead of error messages a Video recording should popup telling them what > is wrong but then they'd complain that they don't know how to plug in their > headphones > > On Wed, Apr 21, 2010 at 2:05 PM, Jason Yeoman <<a href="mailto:tuxnician@gmail.com">tuxnician@gmail.com</a>> wrote: > > I work for a school board as a computer tech and I know all about > > people who don't take the time to actually read messages on their > > computer. Someone couldn't remember their password so I enabled > > change password on next login. After they login with a temporary > > password they complain to me that the computer is telling them that > > they cannot login when actually it's asking them to enter a new > > password. > > > > On Wed, Apr 21, 2010 at 1:18 PM, Eric <<a href="mailto:1ballistic1@gmail.com">1ballistic1@gmail.com</a>> wrote: > > > something i've learned from working tech support the last few years: > > > doesnt matter how smart they are, 90% wont read the screen, and the > > > other 10% wont RTFM > > > > > > On Wed, Apr 21, 2010 at 2:03 PM, Chris <<a href="mailto:candive1@gmail.com">candive1@gmail.com</a>> wrote: > > >> When I think about it, you are all right. > > >> The people I have switched from winblows to Ubuntu are always calling > > > > me. > > > > >> They also called me all the time for windows. > > >> I think they are just too lazy to learn. > > >> My intentions were good. > > >> Chris. > > >> > > >> > > >> On Wed, Apr 21, 2010 at 11:18 AM, Mathieu Charron > > >> > > >> <<a href="mailto:mathieu.charron@elwillow.net">mathieu.charron@elwillow.net</a>> wrote: > > >>> -----BEGIN PGP SIGNED MESSAGE----- > > >>> Hash: SHA1 > > >>> > > >>> Well, it is possible to switch the server over without switching the > > >>> user. NRCan run a bunch of server a good chunk of them are running > > >>> Red Hat Entreprise (They just bought the support for it). > > >>> > > >>> It is not impossible but forget the user, they are just too f***ing > > >>> stupid. > > >>> > > >>> On 10-04-21 10:52 AM, <a href="mailto:ben_steenhorst@railway101.com">ben_steenhorst@railway101.com</a> wrote: > > >>> > For 36 years I worked for a railway of some 20,000 employees. > > >>> > Being > > > > an > > > > >>> > open-source enlightened retiree, I recently sent a note to the > > > > current > > > > >>> > President suggesting that the Corporation could save millions of > > >>> > dollars > > >>> > by switching to open source.I even provided comparison costs etc. > > >>> > All > > > > I > > > > >>> > got `thanx' knowing full well that his IT people are in bed with > > >>> > the pay-as you-go computer systems suppliers. And even friends and > > >>> > neighbours give you that `what-part-of-mars-are-you-from look when > > > > you > > > > >>> > talk about Ubuntu etc, you know they just don't get it... > > >>> > > > >>> > Convincing the Gov to switch over, place your bets.... > > >>> > > > >>> > On Wed, 2010-04-21 at 08:39 -0600, Donovan Hoggan wrote: > > >>> >> I ran into the same problem when I asked a large non-profit I > > >>> >> worked with if I could have access to OOo on the server. We had > > >>> >> just switched from WordPerfect to Microsoft Office.and my buddy on > > >>> >> the > > > > help > > > > >>> >> desk was telling me about the process. They were some of the > > >>> >> brightest, most capable people I've ever had the privilege of > > > > working > > > > >>> >> with and yet the problems they had switching were CRAZY. > > >>> >> > > >>> >> > > >>> >> Donovan > > >>> >> > > >>> >> On Wed, Apr 21, 2010 at 8:35 AM, James <<a href="mailto:james2432@gmail.com">james2432@gmail.com</a> > > >>> >> <mailto:<a href="mailto:james2432@gmail.com">james2432@gmail.com</a>>> wrote: > > >>> >> > > >>> >> The problem with upgrading to ubuntu(yes it's an upgrade from > > >>> >> windews) is that most government workers are so dumb when they > > >>> >> upgraded from windows 2000 to XP people were calling the help > > > > desk > > > > >>> >> because they couldn't find the calculator or other > > >>> >> programs....Imagine if they installed linux and they wanted to > > >>> >> access something//didn't know how...it would be a help desk > > >>> >> nightmare > > >>> >> > > >>> >> > > >>> >> On Wed, Apr 21, 2010 at 12:06 AM, Chris <<a href="mailto:candive1@gmail.com">candive1@gmail.com</a> > > >>> >> <mailto:<a href="mailto:candive1@gmail.com">candive1@gmail.com</a>>> wrote: > > >>> >> > > >>> >> > > >>> >> I see a Door opening for Ubuntu. > > >>> >> Someone in charge run with this link. > > > > <a href="http://news.sympatico.ctv.ca/home/contentposting?feedname=CTV-TOPSTORIES_" target="_blank">http://news.sympatico.ctv.ca/home/contentposting?feedname=CTV-TOPSTORIES_</a> > >V3&showbyline=True&date=true&newsitemid=CTVNews%2f20100420%2fauditor_gener > >al_100420 > > > > >>> >> < > > > > <a href="http://news.sympatico.ctv.ca/home/contentposting?feedname=CTV-TOPSTORIES_" target="_blank">http://news.sympatico.ctv.ca/home/contentposting?feedname=CTV-TOPSTORIES_</a> > >V3&showbyline=True&date=true&newsitemid=CTVNews%2f20100420%2fauditor_gener > >al_100420 > > > > >>> >> Chris. > > >>> >> > > >>> >> > > >>> >> -- > > >>> >> ubuntu-ca mailing list > > >>> >> <a href="mailto:ubuntu-ca@lists.ubuntu.com">ubuntu-ca@lists.ubuntu.com</a> <mailto: > > > > <a href="mailto:ubuntu-ca@lists.ubuntu.com">ubuntu-ca@lists.ubuntu.com</a>> > > > > >>> >> <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca</a> > > >>> >> > > >>> >> > > >>> >> > > >>> >> -- > > >>> >> ubuntu-ca mailing list > > >>> >> <a href="mailto:ubuntu-ca@lists.ubuntu.com">ubuntu-ca@lists.ubuntu.com</a> <mailto:<a href="mailto:ubuntu-ca@lists.ubuntu.com">ubuntu-ca@lists.ubuntu.com</a>> > > >>> >> <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca</a> > > >>> > > >>> -----BEGIN PGP SIGNATURE----- > > >>> Version: GnuPG v1.4.10 (GNU/Linux) > > >>> Comment: Using GnuPG with Mozilla - <a href="http://enigmail.mozdev.org/" target="_blank">http://enigmail.mozdev.org/</a> > > >>> > > >>> iEYEARECAAYFAkvPF0IACgkQzYdxdTKatqWTzQCgjRfA9EnmAsGjeEFHQ0aA9FHK > > >>> EoMAn3gNtwh65JfMrb7ZRDgf2gIFkInG > > >>> =+DuS > > >>> -----END PGP SIGNATURE----- > > >>> > > >>> -- > > >>> ubuntu-ca mailing list > > >>> <a href="mailto:ubuntu-ca@lists.ubuntu.com">ubuntu-ca@lists.ubuntu.com</a> > > >>> <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca</a> > > >> > > >> -- > > >> ubuntu-ca mailing list > > >> <a href="mailto:ubuntu-ca@lists.ubuntu.com">ubuntu-ca@lists.ubuntu.com</a> > > >> <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca</a> > > > > > > -- > > > ubuntu-ca mailing list > > > <a href="mailto:ubuntu-ca@lists.ubuntu.com">ubuntu-ca@lists.ubuntu.com</a> > > > <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca</a> > > > > -- > > ubuntu-ca mailing list > > <a href="mailto:ubuntu-ca@lists.ubuntu.com">ubuntu-ca@lists.ubuntu.com</a> > > <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca</a> > </div></div>-- <div><div></div><div class="h5">ubuntu-ca mailing list <a href="mailto:ubuntu-ca@lists.ubuntu.com">ubuntu-ca@lists.ubuntu.com</a> <a href="https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca" target="_blank">https://lists.ubuntu.com/mailman/listinfo/ubuntu-ca</a> </div></div></blockquote></div> </div>