software updater & software centre

[Stephen M. Webb]

On 07/07/2014 07:15 AM, Raymond House wrote:
> Hello, both of these apts don't respond anymore, they both tell me that they have unexpectedly stopped. For the
> software updater I get a window that says: application update-apt-xapian-index has stopped unexpectedly. I am using
> ubuntu 14.04 and unity. In the case of the software updater I was prompted to send in a crash report which I did
> several times with no response over the last 4 days so since I don't know what is going on I'm asking your help,
> everything seems to run OK otherwise but I guess I wont be getting anymore updates and since this a LTS version,
> that is bad news. Thanks

Of course, I can't begin to guess why something doesn't do something without sufficient information, but I can suggest
you bypass the pretty GUI applications and try using the command line to gather more data.

You can open a terminal program by pressing the control-alt-T combination (holding down the keys marked Ctrl, Alt, and
T all at the same time).  From there, type 'sudo apt-get update' and hit the enter key.  You will be prompted to enter
your password, and then a bunch of text will be dumped out.  My guess is there will be some error messages that will
prompt further analysis.

Also, if your crash report resulted in a bug number in Launchpad, that would help.  If it didn't get as far as opening
your browser to create a bug report in Launchpad, the error message it gave you might help.

-- 
Stephen M. Webb  <stephen at ubuntu.com>
https://launchpad.net/~bregma