Technical support on the list [was Re: rogers rocket stick sierra 330U]

[Darcy Casselman]

"RTFM" or "Just Google It" aren't helpful or polite responses to
support requests and are strongly discouraged in the Ubuntu community.

As far as I'm concerned, requests for support are welcome on this
list.  Not least because they're going to happen regardless and
presenting people with a helpful, supportive and co-operative
community is at least as important as presenting them with technology
that we'd like to believe "just works."

If people would like this list to have more discussion about events
and community-building, the best way to do that is to discuss events
and community-building.  That sort of thing is very welcome as well.

Darcy.

On Fri, Sep 14, 2012 at 2:34 PM, Deryl R. Doucette <me at deryldoucette.com> wrote:
> Oh please, yourself. The attitude of 'entitlement' on other people's time and effort to solve THEIR problem is the number one problem with the bumper crop of users today.
>
> That is not to say that we should not help them. That IS to say that users have an obligation to be involved in their OWN education, and the OS they CHOSE to run on their own.
>
> I will *gladly* help those willing to help themselves, to educate themselves, and to learn how to solve their problems in the future. I will *gladly* help those willing to put effort into learning the WHO, WHAT, WHEN, WHERE, and WHY of not only their current problem, but any future ones as well.
>
> I will NOT gladly help those that feel they should just be handed the answer with no effort on their part to cognitively understand what the issue is and why the fix worked.
>
> Teach a man to fish, or fish for him. I choose not to fish for him. I prefer to teach him to fish so he can feed himself.
>
> --
> Deryl R. Doucette
>
>
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