fixed, no thanks to HP

Stars stars at unitedwaybg.com
Mon Feb 6 17:57:52 UTC 2012


They are reading from a script book.

Regards,
Chris.

Supplying Technology to At Risk Students

www.bglug.ca
________________________________________
From: ubuntu-ca-bounces at lists.ubuntu.com [ubuntu-ca-bounces at lists.ubuntu.com] On Behalf Of Vaughn Male [keino_9 at hotmail.com]
Sent: January-29-12 6:19 PM
To: The Canadian Ubuntu Users Community
Subject: Re: fixed, no thanks to HP

On 1/29/2012 4:11 PM, Ralph Pichie wrote:
> I managed to get a gui running again by switching the display manager
> from gdm to kdm. I'll have to call HP and get through to somebody
> competent about the hardware problem.
>
> HP tech support was entirely clueless, insisting I should use their
> recovery tool to restore the original configuration, and that I could
> get all my files, even the ones in my encrypted /home on a Linux
> partition, from my 'C' drive....
>
Tech support is generally pretty clueless. If I were in your position I
would've demanded that I was put through to a supervisor. I find that
the supervisors generally have a better understanding of technology.

-Vaughn

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