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On 09/12/2011 09:01 PM, Brian Murray wrote:
<blockquote cite="mid:20110912190138.GF3395@murraytwins.com"
type="cite">
<pre wrap="">On Mon, Sep 12, 2011 at 02:32:50PM -0400, Scott Moser wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hi,
I have been pointed at <a class="moz-txt-link-freetext" href="http://www.ubuntu.com/community/report-problem">http://www.ubuntu.com/community/report-problem</a>
by a user who had a legitimate issue with Ubuntu, but was under the
impression that because the issue was not easily reproducible they should
not report the bug.
</pre>
</blockquote>
<pre wrap="">
I've never seen that page before. We generally direct people to
<a class="moz-txt-link-freetext" href="https://help.ubuntu.com/community/ReportingBugs">https://help.ubuntu.com/community/ReportingBugs</a> which makes no mention
of reproducibility.
</pre>
</blockquote>
<pre>There's a very similar instruction on that page.</pre>
<pre>"""
Launchpad will then ask you for further information. It's important that you specify three things: <span class="anchor" id="line-99"></span><span class="anchor" id="line-100"></span></pre>
<ol type="1">
<li>
<pre>What you expected to happen <span class="anchor" id="line-101"></span></pre>
</li>
<li>
<pre>What actually happened <span class="anchor" id="line-102"></span></pre>
</li>
<li>
<pre><b>The minimal series of steps necessary to make it happen, where step 1 is "start the program"
</b></pre>
</li>
</ol>
<pre>"""</pre>
<blockquote cite="mid:20110912190138.GF3395@murraytwins.com"
type="cite">
<pre wrap="">
</pre>
<blockquote type="cite">
<pre wrap="">The URL above says specifically:
File a bug report
You should only file a bug report when:
* You can repeat the problem
I don't think that text is correct, and honestly was surprised that someone
would read it literally. Because an issue is not trivially reproducible
does not mean that it should not be reported. The statement above gives a
different impression.
Can we get that text clarified? Personally I'm interested in issues that
are not 100% reproducible.
</pre>
</blockquote>
<pre wrap="">
Sure, I'm happy to remove that text from that page but I'm more curious
about where this person heard about that page.
--
Brian Murray
Ubuntu Bug Master</pre>
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