Bug against no particular package

[Gunnar Hjalmarsson]

On 2020-09-22 01:49, Brian Murray wrote:
> On Sun, Sep 13, 2020 at 01:38:39PM +0200, Gunnar Hjalmarsson wrote:
>> Hi!
>> 
>> The Ubuntu desktop guide includes a page with the short story about
>> bug reporting:
>> 
>> https://help.ubuntu.com/stable/ubuntu-help/report-ubuntu-bug.html
>> 
>> Step 1 in that instruction does not include all cases when a user
>> wants to report an issue but has no idea to which package it
>> relates. As a result we got <https://launchpad.net/bugs/1873716>.
>> 
>> I would appreciate some advice on whether, and if so how, to modify
>> the page. Basically I wonder if we should provide this last resort
>> URL:
>> 
>> https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect
>> 
>> The conflict on goals here is obvious, and I'm assuming that it has
>> been thoroughly considered already.
> 
> There are a couple of issues I see with linking to this url.
> 
> 1) If the url becomes widely adopted then the redirect is pointless.
> 
> 2) If we are telling people to use the url then with that comes an
> expectation that we are going to look at the bugs without a
> package[1]. While I used to do this years ago, I don't anymore and I
> don't think many other people do.
> 
> [1]
> https://launchpad.net/ubuntu/+bugs?field.has_no_package=on&orderby=-datecreated

Thanks for your reply. I fully understand those points.

I got a suggestion in a comment at the bug report, and as a result I 
made this commit to the ubuntu-docs repo:

https://git.launchpad.net/~ubuntu-core-doc/ubuntu/+source/ubuntu-docs/commit/?id=1c42aaac

Actually that 'dangerous' URL is already present at 
<https://help.ubuntu.com/community/ReportingBugs>, which I wasn't aware 
of previously. So my thinking is that a link to that section at the wiki 
page can be seen as a compromise.

Please let me know if you think it's a reasonable 'solution'. 
DocumentationStringFreeze happens on Thursday.

-- 
Cheers,

Gunnar Hjalmarsson
https://launchpad.net/~gunnarhj