From gunnarhj at ubuntu.com Sun Sep 13 11:38:39 2020 From: gunnarhj at ubuntu.com (Gunnar Hjalmarsson) Date: Sun, 13 Sep 2020 13:38:39 +0200 Subject: Bug against no particular package Message-ID: <4f333c4b-615f-e96d-16c1-51aa56343fa0@ubuntu.com> Hi! The Ubuntu desktop guide includes a page with the short story about bug reporting: https://help.ubuntu.com/stable/ubuntu-help/report-ubuntu-bug.html Step 1 in that instruction does not include all cases when a user wants to report an issue but has no idea to which package it relates. As a result we got . I would appreciate some advice on whether, and if so how, to modify the page. Basically I wonder if we should provide this last resort URL: https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect The conflict on goals here is obvious, and I'm assuming that it has been thoroughly considered already. Thanks! -- Gunnar Hjalmarsson https://launchpad.net/~gunnarhj From brian at ubuntu.com Mon Sep 21 23:49:29 2020 From: brian at ubuntu.com (Brian Murray) Date: Mon, 21 Sep 2020 16:49:29 -0700 Subject: Bug against no particular package In-Reply-To: <4f333c4b-615f-e96d-16c1-51aa56343fa0@ubuntu.com> References: <4f333c4b-615f-e96d-16c1-51aa56343fa0@ubuntu.com> Message-ID: <20200921234929.GU3002@murraytwins.com> On Sun, Sep 13, 2020 at 01:38:39PM +0200, Gunnar Hjalmarsson wrote: > Hi! > > The Ubuntu desktop guide includes a page with the short story about bug > reporting: > > https://help.ubuntu.com/stable/ubuntu-help/report-ubuntu-bug.html > > Step 1 in that instruction does not include all cases when a user wants to > report an issue but has no idea to which package it relates. As a result we > got . > > I would appreciate some advice on whether, and if so how, to modify the > page. Basically I wonder if we should provide this last resort URL: > > https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect > > The conflict on goals here is obvious, and I'm assuming that it has been > thoroughly considered already. There are a couple of issues I see with linking to this url. 1) If the url becomes widely adopted then the redirect is pointless. 2) If we are telling people to use the url then with that comes an expectation that we are going to look at the bugs without a package[1]. While I used to do this years ago, I don't anymore and I don't think many other people do. [1] https://launchpad.net/ubuntu/+bugs?field.has_no_package=on&orderby=-datecreated -- Brian Murray From gunnarhj at ubuntu.com Tue Sep 22 00:09:46 2020 From: gunnarhj at ubuntu.com (Gunnar Hjalmarsson) Date: Tue, 22 Sep 2020 02:09:46 +0200 Subject: Bug against no particular package In-Reply-To: <20200921234929.GU3002@murraytwins.com> References: <4f333c4b-615f-e96d-16c1-51aa56343fa0@ubuntu.com> <20200921234929.GU3002@murraytwins.com> Message-ID: On 2020-09-22 01:49, Brian Murray wrote: > On Sun, Sep 13, 2020 at 01:38:39PM +0200, Gunnar Hjalmarsson wrote: >> Hi! >> >> The Ubuntu desktop guide includes a page with the short story about >> bug reporting: >> >> https://help.ubuntu.com/stable/ubuntu-help/report-ubuntu-bug.html >> >> Step 1 in that instruction does not include all cases when a user >> wants to report an issue but has no idea to which package it >> relates. As a result we got . >> >> I would appreciate some advice on whether, and if so how, to modify >> the page. Basically I wonder if we should provide this last resort >> URL: >> >> https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect >> >> The conflict on goals here is obvious, and I'm assuming that it has >> been thoroughly considered already. > > There are a couple of issues I see with linking to this url. > > 1) If the url becomes widely adopted then the redirect is pointless. > > 2) If we are telling people to use the url then with that comes an > expectation that we are going to look at the bugs without a > package[1]. While I used to do this years ago, I don't anymore and I > don't think many other people do. > > [1] > https://launchpad.net/ubuntu/+bugs?field.has_no_package=on&orderby=-datecreated Thanks for your reply. I fully understand those points. I got a suggestion in a comment at the bug report, and as a result I made this commit to the ubuntu-docs repo: https://git.launchpad.net/~ubuntu-core-doc/ubuntu/+source/ubuntu-docs/commit/?id=1c42aaac Actually that 'dangerous' URL is already present at , which I wasn't aware of previously. So my thinking is that a link to that section at the wiki page can be seen as a compromise. Please let me know if you think it's a reasonable 'solution'. DocumentationStringFreeze happens on Thursday. -- Cheers, Gunnar Hjalmarsson https://launchpad.net/~gunnarhj