[Community Help Wiki] Update of "ReportingBugs" by penalvch

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The "ReportingBugs" page has been changed by penalvch:
http://help.ubuntu.com/community/ReportingBugs?action=diff&rev1=297&rev2=298

Comment:
Adj. etiquette note on project tasks as LibreOffice PPA doesn't apply to this as per: https://lists.launchpad.net/libreoffice/msg00072.html 

   * '''Please keep the bug report as objective as possible.''' <<BR>> It is desired for you to provide a fact based, technical impact statement on you, your environment, and the potential or actual impact on the community at large.
   * '''Please provide all relevant information from [[https://wiki.ubuntu.com/DebuggingProcedures]] when you first report your bug'''. <<BR>> This is one of the top reasons why bugs do not get marked [[https://wiki.ubuntu.com/Bugs/Status|Triaged]], as the minimum requirements for triaging, and dealing with the problem by a developer are not provided.
   * '''Please avoid arguing with triagers and developers.''' <<BR>> If a triager or developer asks you to provide information, just provide the information as requested. An example of this is claiming exemption because you or someone else filed a bug report upstream or downstream (which is publicly viewable, and has no restrictions on who can file). You are being asked for this information so that it would provide more information on how to fix the problem. Also, not everyone has access to the hardware you are reporting against, or reproduce the problem as advised in the report. Having you provide the information helps eliminate the difficulty in fixing your bug. If you have a strong disagreement with what a triager or developer is asking of you, please resolve it with them directly via personal message, not on the bug report. This avoids turning a bug development report into a “let’s talk about talking about the problem” tangent, distracting from having your bug solved. The Ubuntu community takes a favor to objective, technical discourse.
-  * '''Please do not add project tasks to bug reports that are invalid because they are not supported'''. <<BR>> For example, if you were using the LibreOffice PPA and reported a bug against the package libreoffice (Ubuntu), which would be marked Status Invalid, please do not add the Launchpad Project [[https://launchpad.net/df-libreoffice|df-libreoffice]] to the report, or change the package libreoffice (Ubuntu) to the project df-libreoffice. The purposes of adding the upstream project to a report is to track valid bugs in Ubuntu that are valid upstream, and may have been reported upstream, not to start another upstream bug tracker.
+  * '''Please do not add project tasks to bug reports that are invalid because they are not supported'''. <<BR>> For example, if you were using the an application or package from a PPA that is also housed in a supported Ubuntu repository, reported a bug against the software on Launchpad as PACKAGE (Ubuntu), where PACKAGE is the name of the software, please do not add a Launchpad Project to the report, or change the PACKAGE (Ubuntu) to an upstream project task. The purposes of adding the upstream project to a report is to track valid bugs in Ubuntu that are valid upstream, and may have been reported upstream, not to start another upstream bug tracker.
   * '''Many of the triagers and developers who are providing support to you, are volunteers doing so out of altruism. Please keep this in mind when making your comments.'''
   * '''Please do not compress/tar attachments when posting them to a bug report.''' <<BR>> Launchpad doesn't have the same attachment size restriction as other bug reporting platforms. Hence, one may attach large files without fear of rejection. While it is appreciated that one is being considerate and efficient regarding reducing network bandwidth traffic, and storage requirements, this is counteracted by hindering the speed with which a triager or developer may begin analyzing the logs you provide.
   * '''Please test the latest version of the software from upstream.''' <<BR>> Testing the latest upstream release helps in finding out if the issue is a downstream (Ubuntu) issue, or an upstream one as well. If an upstream, then they may also be engaged in seeking support for the problem.