[Community Help Wiki] Update of "ReportingBugs" by penalvch

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The "ReportingBugs" page has been changed by penalvch:
http://help.ubuntu.com/community/ReportingBugs?action=diff&rev1=296&rev2=297

Comment:
1) Syntax fixes. 2) Due to LP#1604313 defined supported Ubuntu repositories. 3) RM'ed etiquette notes on PPAs and upgrade failures as redundant to above.

  
  You should not file a bug if you are:
  
-  * '''Requesting new software:''' you should follow the guidelines at https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages
+  * '''Requesting new software:''' You should follow the guidelines at [[https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages]].
-  * '''Requesting support:''' there are a multitude of ways you can get help using Ubuntu, such as the [[https://answers.launchpad.net/ubuntu|Launchpad answer tracker]], the [[http://askubuntu.com/|Ask Ubuntu]] site, the [[http://www.ubuntuforums.org/|Ubuntu forums]], the [[irc://irc.freenode.net/#ubuntu|#ubuntu]] channel on the [[https://help.ubuntu.com/community/InternetRelayChat|Freenode IRC]] server, and the [[http://lists.ubuntu.com/mailman/listinfo/ubuntu-users|ubuntu-users]] mailing list.
+  * '''Requesting support:''' There are a multitude of ways you can get help using Ubuntu, such as the [[https://answers.launchpad.net/ubuntu|Launchpad answer tracker]], the [[http://askubuntu.com/|Ask Ubuntu]] site, the [[http://www.ubuntuforums.org/|Ubuntu forums]], the [[irc://irc.freenode.net/#ubuntu|#ubuntu]] channel on the [[https://help.ubuntu.com/community/InternetRelayChat|Freenode IRC]] server, and the [[http://lists.ubuntu.com/mailman/listinfo/ubuntu-users|ubuntu-users]] mailing list.
-  * '''Discussing features and existing policy:''' this belongs to the [[http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss|ubuntu-devel-discuss]] mailing list.
+  * '''Discussing features and existing policy:''' This belongs to the [[http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss|ubuntu-devel-discuss]] mailing list.
-  * '''Proposing features and ideas:''' you should submit your idea to the [[http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss|ubuntu-devel-discuss]] mailing list.
+  * '''Proposing features and ideas:''' You should submit your idea to the [[http://lists.ubuntu.com/mailman/listinfo/ubuntu-devel-discuss|ubuntu-devel-discuss]] mailing list.
-  * '''Filing a bug against a program not provided by an Ubuntu package:''' You should file a bug in that program's bug tracking interface. Instructions are generally available on the program's web site.
+  * '''Filing a bug against a package not provided by the default, supported Ubuntu repositories:''' This is due to how it wasn't confirmed by Ubuntu Developers for your release. Problems that unsupported software have caused are upgrade issues, and the program or operating system not functioning correctly. Typically, what isn't supported is software from a PPA (Personal Package Archive), 3rd party packages, self-compiled software, etc. For more on supported Ubuntu repositories, please see [[https://help.ubuntu.com/community/Repositories|here]]. If you are using unsupported software, it is best to file a bug in that program's bug tracker directly. Instructions are generally available on the program maintainer's web site.
  
  /!\ If you want to file a translation or misspelling bug, follow the instructions [[#translation|here]].
  
@@ -278, +278 @@

   * '''Please keep the bug report as objective as possible.''' <<BR>> It is desired for you to provide a fact based, technical impact statement on you, your environment, and the potential or actual impact on the community at large.
   * '''Please provide all relevant information from [[https://wiki.ubuntu.com/DebuggingProcedures]] when you first report your bug'''. <<BR>> This is one of the top reasons why bugs do not get marked [[https://wiki.ubuntu.com/Bugs/Status|Triaged]], as the minimum requirements for triaging, and dealing with the problem by a developer are not provided.
   * '''Please avoid arguing with triagers and developers.''' <<BR>> If a triager or developer asks you to provide information, just provide the information as requested. An example of this is claiming exemption because you or someone else filed a bug report upstream or downstream (which is publicly viewable, and has no restrictions on who can file). You are being asked for this information so that it would provide more information on how to fix the problem. Also, not everyone has access to the hardware you are reporting against, or reproduce the problem as advised in the report. Having you provide the information helps eliminate the difficulty in fixing your bug. If you have a strong disagreement with what a triager or developer is asking of you, please resolve it with them directly via personal message, not on the bug report. This avoids turning a bug development report into a “let’s talk about talking about the problem” tangent, distracting from having your bug solved. The Ubuntu community takes a favor to objective, technical discourse.
-  * '''Please do not report bugs about software in [[PPA]]s.''' <<BR>> This is because software in PPAs are not provided by the official Ubuntu repositories, and in turn not supported. Instead, the PPA homepage would have a contact point and preference of the PPA provider. The exception is [[LibreOffice]] as per [[https://lists.launchpad.net/libreoffice/msg00072.html|this mail]], as LibreOffice is too big to be tracked via email: as described in the mail, file a bug on Launchpad with tag `ppa`.
-  * '''Please do not report upgrade failures when you have installed software that is self-compiled, from a third party deb not provided by the Ubuntu repositories, or from a PPA.''' In order to maximize your upgrade success, all this software would need to be uninstalled, or replaced with the corresponding software from the Ubuntu repositories if it is mandatory to keep.
   * '''Please do not add project tasks to bug reports that are invalid because they are not supported'''. <<BR>> For example, if you were using the LibreOffice PPA and reported a bug against the package libreoffice (Ubuntu), which would be marked Status Invalid, please do not add the Launchpad Project [[https://launchpad.net/df-libreoffice|df-libreoffice]] to the report, or change the package libreoffice (Ubuntu) to the project df-libreoffice. The purposes of adding the upstream project to a report is to track valid bugs in Ubuntu that are valid upstream, and may have been reported upstream, not to start another upstream bug tracker.
   * '''Many of the triagers and developers who are providing support to you, are volunteers doing so out of altruism. Please keep this in mind when making your comments.'''
   * '''Please do not compress/tar attachments when posting them to a bug report.''' <<BR>> Launchpad doesn't have the same attachment size restriction as other bug reporting platforms. Hence, one may attach large files without fear of rejection. While it is appreciated that one is being considerate and efficient regarding reducing network bandwidth traffic, and storage requirements, this is counteracted by hindering the speed with which a triager or developer may begin analyzing the logs you provide.