Problems with docummentation reporting bugs

Bruce Pieterse dev at otq.za.net
Tue Apr 26 15:28:22 UTC 2016



On 26/04/2016 17:22, Bruce Pieterse wrote:
>
>
> On 26/04/2016 16:43, Julian Alarcon wrote:
>> Hi!
>>
>> I tried multiple times to upload a .crash report to an existing bug with
>> no success. Cheking the official documentation, I see that maybe there
>> is an error in some of the steps to upload existing reports to existing
>> bugs.
>>
>> https://help.ubuntu.com/community/ReportingBugs#Filing_bugs_when_offline_or_using_a_headless_setup
>>
>>
>> When I tried this:
>>
>>   *
>>
>>     ubuntu-bug -c /<apport_file.extension>/ -u /<bug number>/
>>
>> I got this error:
>>
>> test at CO1WDJ39M6V1U:/var/crash$ ubuntu-bug -c
>> /var/crash/_usr_bin_remmina.1001.crash -u 1515240
>> /usr/share/apport/apport-gtk:16: PyGIWarning: Wnck was imported without
>> specifying a version first. Use gi.require_version('Wnck', '3.0') before
>> import to ensure that the right version gets loaded.
>>    from gi.repository import GLib, Wnck, GdkX11, Gdk
>> Usage: ubuntu-bug [options] [symptom|pid|package|program
>> path|.apport/.crash file]
>>
>> ubuntu-bug: error: -u/--update-bug option cannot be used together with
>> options for a new report
>>
>> Can you confirm if this is a real problem in the documentation?
>>
>> Thank you!
>> --
>> Julian Alarcon
>>
>>
>
> Hi Julian,
>
> If it is a new bug report, you can omit the -u <bug number> option. If
> you are adding more information to an existing bug report then you can
> use -u <bug number>.
>
> It mentions this in the link you provided:
>
> "If this is to be added to an existing bug report, also use the -u option:
>
>      ubuntu-bug -c <apport_file.extension> -u <bug number>
> "
>
> But what you want is:
>
> "When the file is ready, copy it to the system you intend to use for
> filing the report. There you can then file the report:
>
>      ubuntu-bug -c <apport_file.extension>
> "
>
> Another way of doing it, as mentioned in the docs is just run:
>
> ubuntu-bug /var/crash/application-name.crash
>
> Hope that helps.
>

Julian,

My apologies, I misread your first sentence! That bug report is a 
duplicate of another bug report, but it has no reference to the other 
bug report.

Perhaps the documentation is correct but due to the bug being marked as 
a duplicate of another bug, it can't be uploaded. Perhaps try tracking 
down the new bug version and try to submit the crash file against the 
new bug number.

I'm assuming this is the reason, but hopefully some one with more 
experience with apport can comment.

-- 
All the best,

Bruce



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