[Ubuntu Wiki] Update of "LibreOfficeBugWrangling" by penalvch

Ubuntu Wiki noreply at ubuntu.com
Sat Oct 17 18:41:15 UTC 2015


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The "LibreOfficeBugWrangling" page has been changed by penalvch:
http://wiki.ubuntu.com/LibreOfficeBugWrangling?action=diff&rev1=26&rev2=27

Comment:
1) Due to LP#1506696 et. al. added sect. on AOO/OOo not supported. 2) chg'd wording stock > appropriate. 3) Unified responses.

  = Debugging =
  
  == Move ~/.config/libreoffice ==
+ 
  Try moving .libreoffice and ~/.config/libreoffice. If you installed any extensions, remove them and see if the problem is reproducible. Comment on the results of performing these techniques in your report. Please keep these directories around -- if moving the profile helps you, developers might be interested in it to find out what was wrong with it.
  
  == Bug importing a non-MS Office document ==
+ 
-   * If you are reporting about importing a non-MS Office document, please attach the document to the bug report before opening in LibreOffice or in any other program. As well, please post a screenshot of how it looks in LibreOffice with a specific description about how it should look.
+  * If you are reporting about importing a non-MS Office document, please attach the document to the bug report before opening in LibreOffice or in any other program. As well, please post a screenshot of how it looks in LibreOffice with a specific description about how it should look.
  
  == Bug exporting to MS Office ==
+ 
-   * If you are reporting about how a document looks different exporting to MS Office, please attach the document to the bug report immediately after saving via LibreOffice, but before opening in MS Office. As well, please post a screenshot of how it looks in LibreOffice and then how it shows in MS Office.
+  * If you are reporting about how a document looks different exporting to MS Office, please attach the document to the bug report immediately after saving via LibreOffice, but before opening in MS Office. As well, please post a screenshot of how it looks in LibreOffice and then how it shows in MS Office.
  
  == Bug importing from MS Office ==
+ 
-   * If you are reporting about how a document looks importing from MS Office, please save the file in MS Office, then before opening in any other program, attach the document to the bug report. As well, please post a screenshot of how it looks in LibreOffice and then how it shows in MS Office.
+  * If you are reporting about how a document looks importing from MS Office, please save the file in MS Office, then before opening in any other program, attach the document to the bug report. As well, please post a screenshot of how it looks in LibreOffice and then how it shows in MS Office.
  
  == Bug exporting PDF to Adobe ==
+ 
-   * If you are reporting about how a document looks exporting to Adobe Reader, please attach the file to the bug report before and after exporting to PDF. As well, provide screenshots of how it looks in LibreOffice and Adobe Reader.
+  * If you are reporting about how a document looks exporting to Adobe Reader, please attach the file to the bug report before and after exporting to PDF. As well, provide screenshots of how it looks in LibreOffice and Adobe Reader.
  
  == Bug importing PDF ==
+ 
-   * If you are reporting about how a PDF document looks importing into Draw, please attach the file to the bug report before importing into Draw. As well, provide screenshots of how it looks in LibreOffice and Adobe Reader.
+  * If you are reporting about how a PDF document looks importing into Draw, please attach the file to the bug report before importing into Draw. As well, provide screenshots of how it looks in LibreOffice and Adobe Reader.
  
  == Printing problems ==
+ 
   * For issues printing from LibreOffice please report this against cups first via the Terminal: <<BR>> {{{ubuntu-bug cups}}} <<BR>> <<BR>> It could end up being an issue with LibreOffice, but it's best to start with cups in order to rule it out. As well, please follow all steps noted in https://wiki.ubuntu.com/DebuggingPrintingProblems .
  
  == LibreOffice crashes but system still functional ==
+ 
   * For instances when only LibreOffice crashes but you can still use the OS without hard rebooting:
    * Please consult https://wiki.ubuntu.com/Apport to ensure Apport is enabled.
    * Please make sure LibreOffice debug symbols are installed (libreoffice-dbg, uno-libs3-dbg, and ure-dbg).
@@ -52, +60 @@

    * For suspected GUI/desktop environment driven crashes (ex. reproducible in Kubuntu but not Xubuntu), please uninstall the packages libreoffice-gtk, libreoffice-gnome, libreoffice-gtk3, and libreoffice-kde and comment on if this changes anything.
  
  == The Whole system hangs or boots to the login screen ==
+ 
   * For instances when you are using LibreOffice and either the system hangs requiring a hard reset or you are booted to the login screen, this is a bug in either xorg or the linux kernel. Please follow https://help.ubuntu.com/community/DebuggingSystemCrash . As well, if this happened while a particular document was open or you were manipulating the document, please attach that document to the bug report with detailed, click-for-click steps on how to reproduce the crash.
  
  == Bibisecting regressions ==
+ 
   * For regressions, it is helpful to perform a binary bisect ("bibisect") to narrow down which commit specifically caused the problem. For instructions please see http://sweetshark.livejournal.com/7683.html .
  
  = Triaging LibreOffice bugs =
  
  == Writer and Calc ==
+ 
   * For bugs in Writer, it is helpful to check to see if the problem exists in AbiWord. For bugs in Calc, it is helpful to check to see if the problem exists in Gnumeric. Sometimes, AbiWord and Gnumeric give the bug reporter a usable workaround to the problem (and vice versa). If a workaround is found, feel free to document it in the report. As well, while not quite apples and oranges code wise, it gives LibreOffice developers code to base a patch on.
  
  == Wishlist reports ==
+ 
   * For Wishlist reports, these typically are requests to implement a new feature in LibreOffice not currently supported. A broad but good rule of thumb is if you want LibreOffice to do something that MS Office does, as LibreOffice intends compatibility with MS Office, please document how specifically MS Office does it, then how LibreOffice does not or does not do well that which you desire.
    * Please keep in mind, pocket cases exist where LibreOffice intentionally does not do what MS Office does (ex. leap year implementation https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/456100).
-  * For Wishlist reports, they would typically be marked Won't Fix Wishlist. This is due to how Ubuntu diverts very little from the LibreOffice upstream source release, and upstream's rapid maintenance cadence. <<BR>> A [[https://wiki.ubuntu.com/Bugs/Bug%20statuses|Won't Fix]] [[https://wiki.ubuntu.com/Bugs/Bug%20importances|Wishlist]] stock reply:
+  * For Wishlist reports, they would typically be marked Won't Fix Wishlist. This is due to how Ubuntu diverts very little from the LibreOffice upstream source release, and upstream's rapid maintenance cadence. <<BR>> An appropriate [[https://wiki.ubuntu.com/Bugs/Bug%20statuses|Won't Fix]] [[https://wiki.ubuntu.com/Bugs/Bug%20importances|Wishlist]] reply:
  
- ||<tablestyle="background-color: #eee">Thank you for reporting this and helping making Ubuntu better. Regarding this report:<<BR>>- This is a clearcut upstream issue. You are welcome to send this to the developers of the software by following the instructions at http://wiki.documentfoundation.org/BugReport . If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status.<<BR>>- Marking LibreOffice Packaging and libreoffice (Ubuntu) => Won't Fix Wishlist. This does not mean the issue will not be cared about, but if it is cared about (even by Ubuntu/Canonical contributors), it is done upstream at LibreOffice.||
+ ||<tablestyle="background-color: #eee">Thank you for reporting this and helping making Ubuntu better. Regarding this report:<<BR>>- This is a clearcut upstream issue. You are welcome to send this to the developers of the software by following the instructions at [[http://wiki.documentfoundation.org/BugReport]]. If you have done so, please tell us the number of the upstream bug (or the link), so we can add a bugwatch that will inform us about its status.<<BR>>- Marking LibreOffice Packaging and libreoffice (Ubuntu) => Won't Fix Wishlist. This does not mean the issue will not be cared about, but if it is cared about (even by Ubuntu/Canonical contributors), it is done upstream at LibreOffice. <<BR>><<BR>> Thank you for your understanding.||
+ 
+ == Apache OpenOffice / OpenOffice.org bugs ==
+ 
+ The Ubuntu project no longer supports Apache OpenOffice (AOO) / OpenOffice.org (OOo), in favor of LibreOffice. This is an important distinction for original reporters of AOO/OOo bugs, as AOO/OOo 4.1.1 was released on August 21, 2014, and just the announcement of the next version (4.1.2) coming soon didn't come out until September 27, 2015 (over a year). This indicates a long lag in security and bug fixes, in comparison to LibreOffice's fast, and timely maintenance cadence as noted [[https://wiki.documentfoundation.org/ReleasePlan|here]].
+ 
+ Hence, an appropriate triaging response is:
+ ||<tablestyle="background-color: #eee"> Thank you for reporting this and helping make Ubuntu. <<BR>> <<BR>> However, there are no new official Apache OpenOffice/OpenOffice.org releases in Ubuntu, as the Ubuntu project has transitioned to LibreOffice. Hence, the status of this report is being marked as Won't Fix. <<BR>><<BR>> You are welcome to test for this problem in LibreOffice. If reproducible, please click the button: <<BR>> Also affects distribution <<BR>><<BR>> Distribution: Ubuntu <<BR>> Source Package Name: (Optional) libreoffice <<BR>><<BR>> For more on installing LibreOffice please see [[https://wiki.ubuntu.com/LibreOffice]]. <<BR>><<BR>> Thank you for your understanding.||
  
  == How to forward bugs Upstream ==
+ 
   * Once marked Triaged, a bug that is reproducible in the upstream release would want to be filed upstream using the [[https://www.libreoffice.org/get-help/bug/|LibreOffice Bug Submission Assistant]] <<FootNote(Or in the old fashioned way at https://bugs.freedesktop.org/enter_bug.cgi?product=LibreOffice)>>.
  
    * Once a remote bug watch has been added to a bug report, it is helpful to append [Upstream] to the beginning of the bug title. This helps in searching for bugs reports by title. Please do not append this unless a remote bug watch has been added to the report as this creates confusion on which bugs have been reported upstream and which have not.



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