What we have learned so far on ubuntu-release upgrader hugday

[Brian Murray]

On Fri, Mar 22, 2013 at 12:55:00PM +0100, Alberto Salvia Novella wrote:
> I thought this myself, since I found that most of the bugs I have triaged
> myself were caused by this. On the other hand, I think other things we can
> possible learn are:
> 
> 
>     - Confirmed bugs are less likely to be triaged, since are intended to
>     Ubuntu BugControl members. Perhaps automatically allowing some kinds off
>     users to access triaging bug controls will be a good idea, also because
>     most bugs are never assigned priority.
> 
>     - Although I think the bug day is a good idea, we were only four users
>     participating on it. This warns me the Ubuntu community isn't so active. I
>     also study computer engineering, and I saw many people stopping using
>     Ubuntu in favour of Windows since they perceived Ubuntu as unstable and not
>     compromised with freedom. Improving bug handling an incursion of new users
>     in it seems to be a high priority, perhaps also giving the users the
>     opportunity of not sowing non free applications in the software center and
>     deeply explaining why Canonical chose to include them in the system.
> 
>     - Many users weren't using the ubuntu-bug command to report bugs. Perhaps
>     it should be clearly stated in some visible place that manually reporting
>     bugs in Launchpad is for when is impossible to use this command.

This is done by having the "Report a Bug" pages in Launchpad redirect to
the wiki page at https://help.ubuntu.com/community/ReportingBugs.
Additionally, in most cases the ubuntu-release-upgrader should help you
file a bug report (using apport) or by telling you to use 'ubuntu-bug
ubuntu-release-upgrader'.

>     - Editing the wiki took many of time used in the Bug Day, so perhaps
>     creating good automated tools for it will increase noticeably the quantity
>     of bugs that can be handled.

I'm looking into the hugday tool and from what I can tell so far there
is an authentication issue, for me at least, when trying to close bug
reports.  I'd welcome any help with this though.

>     - In the incomplete bugs section, some of them needed to be converted to
>     question. I think this action should be contemplated as valid to mark the
>     bug off, perhaps also in other sections.

Yes, if the bug report is clearly not a bug report and more of a support
question then converting the bug to a question is a valid action.  Do
you have some examples of those?

>     - The progress section shows nothing, so perhaps it can be removed.

I believe that issue is specific to the ubuntu-release-upgrader package
and is my fault, sorry about that!

--
Brian Murray
Ubuntu Bug Master