EOL release bug triage (was: Re: Low bug triage activity all around)

[AG Restringere]

Thank you for the Responses article link this was exactly what I was
looking for.    I'll make sure to take a look at that and think a bit
before posting a response to a bug in the future...

On Tue, Jan 1, 2013 at 10:44 PM, Micah Gersten <micahg at ubuntu.com> wrote:

> On 01/01/2013 04:49 PM, AG Restringere wrote:
> >
> > I'm just getting started with bug reports as I a recently joined
> > Ubuntu-X and am starting to get the hang of it.  One of the issues I'm
> > having is the fact that many of the old bugs are for versions of
> > Ubuntu that have already reached "end of life" such as 11.10 or 10.04
> > and are no longer supported.  I feel like telling these bug reporters
> > to upgrade and see if it's fixed but I don't know if that's the way to
> > go.
> >
> Ubuntu 11.10 and 10.04 are both supported still.  11.10 and 10.04
> desktop reach end-of-life in April 2013, 10.04 server is supported until
> April 2015.
> Just because a bug is filed against an old release, doesn't mean that
> it's not valid.  We have [1], but if you notice, it mentions testing the
> issue before replying.  If the submitter gave us a proper reproducer in
> the bug or if the reproducer is obvious, we should try to see if the
> issue still exists as they already did their part.  Asking them to
> upgrade every 6 months or having a reply such as "Does your problem
> still exist" is very demotivating and will encourage people not to
> report bugs since we don't "do" anything useful with them anyways.
> A bug does not magically disappear in a newer release, it either is
> fixed, or the code/environment causing the issue is removed or changed;
> otherwise, it will linger forever.
> If you don't want to test old bugs, work on something else, we have no
> shortage of bugs in Launchpad to look at (115k+).  Please don't punish
> those users that have done their due diligence.
>
> Thanks,
> Micah
>
> [1] https://wiki.ubuntu.com/Bugs/Responses#Release_has_reached_EOL
>
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