[Community Ubuntu Documentation] Update of "ReportingBugs" by penalvch

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Sat Feb 2 09:39:42 UTC 2013


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The "ReportingBugs" page has been changed by penalvch:
http://help.ubuntu.com/community/ReportingBugs?action=diff&rev1=225&rev2=226

Comment:
Due to LP# 852190 added note on filing separate report in order to verify hardware.

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  Please do not quote Wikipedia and other non-primary resource information as fact on [[Launchpad]].
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- Many [[https://launchpad.net/ubuntu/+source/linux|Linux]] package, hardware, and other non-user space bugs are hardware dependent on both the hardware itself, and what other hardware the problematic hardware is connected to. The rule of thumb is '''''one report, per person, per hardware combination, per bug'''''. For more on this please see [[https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue|here]], and further below in this article. Please note not following this can delay your problem being addressed as quickly as possible.
+ Many [[https://launchpad.net/ubuntu/+source/linux|Linux]] package, hardware, and other non-user space bugs are hardware dependent on both the hardware itself, and what other hardware the problematic hardware is connected to. The rule of thumb is '''''one report, per person, per hardware combination, per bug'''''. For more on this please see [[https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue|here]], and further below in this article. As well, please do not post comments to another person's report, claiming you have the same problem, because you have the same hardware, or same computer model. Instead, please file a separate report, and make comments there. This is because no one can verify if you would have the same problem or not, because your hardware can not be analyzed.
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  Please do not solicit non-original reporters to post comments, attachments, etc.
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