An invalidated bug. Should it have really been invalidated?

[Dr. David Alan Gilbert]

* Brian Murray (brian at ubuntu.com) wrote:
> On Sat, Aug 10, 2013 at 05:44:31PM +0100, Dr. David Alan Gilbert wrote:
> > * Claudio Moretti (flyingstar16 at gmail.com) wrote:
> > > On Sat, Aug 10, 2013 at 5:16 PM, Phil Wyett <one.ukit at gmail.com> wrote:
> > > 
> > > > The bug I am concerned about is #1172908
> > > >
> > > 
> > > I reopened it; in my opinion, it should have never been closed: if there's
> > > at least one person able to reproduce it, the bug is there. In this case,
> > > there are three.
> > 
> > I agree, however it's a little tricky with Kernel bugs; the normal
> > instructions there are not to merge bugs unless you're sure it's the same
> > bug.
> > In this case I would agree they're almost certainly the same problem
> > (since the models are all the same).
> 
> I didn't read all the comments in the bug report, but how can we be
> certain that they are all the same models?  I'm under the impression
> that internal components of systems change even though they may all be
> called the same name.  Subsequently, I understand why the kernel team
> wants individual bug reports (with hardware information gathered) from
> each user.

I'm ok with requiring individual bugs from individual users
but we've got to be able to do something when we find a bug
that feels like it's specific and affects a certain range of machines.
Can we be 'certain' no, but given that:

   - It's a specific well defined problem (Only the USB2 ports are failing
     not the USB3).
   - We're not seeing this on loads of different systems
   - But we are seeing it on a group of similar models 
   - It's not a fluffy sometimes-happens bug.

Now some of those are a judgement call rather than a hard
and fast rule, but that's why we're not entirely scripted!

Then I say we have a common bug here and we need some way to represent
it.  If the way isn't allowing multiple users to put their info
on one report then we need a metabug or something, we also
need a way to keep hold of it if any one of the original reporters
gives up.

Dave

-- 
 -----Open up your eyes, open up your mind, open up your code -------   
/ Dr. David Alan Gilbert    |       Running GNU/Linux       | Happy  \ 
\ gro.gilbert @ treblig.org |                               | In Hex /
 \ _________________________|_____ http://www.treblig.org   |_______/