[Community Ubuntu Documentation] Update of "ReportingBugs" by penalvch

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Fri Oct 19 22:01:40 UTC 2012 

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The "ReportingBugs" page has been changed by penalvch:
http://help.ubuntu.com/community/ReportingBugs?action=diff&rev1=191&rev2=192

Comment:
1) 10.10 EOL -link & +Quantal. 2) + periph. info. 3) Multiple hotkey probs separate reports LP# 815419. 4) ] Deutsch. 5) Redid dup chk. 6) Fold lnx/xorg/sound caveat prior sect. 6) Misc grammar fixes.

  = Bug reporting etiquette =
  
  Thank you for reading this article. This will guide you on how best to present your bug report so that it gets addressed as soon as possible. Here are a few guiding principles that lead to success in getting bugs fixed:
+ <<BR>><<BR>>
+ Please do not stack multiple issues into one report. For example, jamming suspend and hibernate into one report, reporting multiple [[https://wiki.ubuntu.com/Hotkeys/Troubleshooting|hotkey]] problems into one report (ex. FN+F3 doesn't turn off my laptop WiFi and FN+Right doesn't turn the brightness on my [[https://wiki.ubuntu.com/Kernel/Debugging/Backlight|backlight]] down). Make one report for each individual problem.
+ <<BR>><<BR>>
- 
- Please do not stack multiple issues into one report. For example, many jam suspend and hibernate into one report. Please do not do this. Make one report for each against the Linux package via a terminal:
- {{{
- ubuntu-bug linux
- }}}<<BR>>
  Please do not complain about how long it takes to fix a bug, the severity of your bug is high so it should be fixed immediately, "I cannot believe it's not fixed...", XYZ person(s) do not care about fixing bugs, etc. Especially, if you have not followed the directions mentioned in this article, let alone contributed code upstream. This type of behavior is unconstructive, irritating to others who read your E-Mail, and spammy. We all want to see every bug fixed as soon as possible! Naturally, bugs being fixed is limited to reproducibility and clarity of the bug report, the actual impact the bug has on the community, and available developer resources.
  <<BR>><<BR>>
  Please keep the bug objective as possible. It is desired for you to provide a fact based, technical impact statement on you, your environment, and the potential or actual impact on the community at large.
@@ -29, +27 @@

  
  = How to report bugs =
  
- Ubuntu uses Launchpad to keep track of bugs and their fixes. This page will guide you through the steps required to file a good and detailed report.
+ Ubuntu uses [[Launchpad]] to keep track of bugs and their fixes. This page will guide you through the steps required to file a good and detailed report.
  
  == Using Kubuntu? ==
  
@@ -53, +51 @@

   
  == 3. Make sure the bug hasn't already been reported ==
  
- When filing a non-[[https://launchpad.net/ubuntu/+source/linux|linux]] package bug, please make sure it has not already been reported by searching through the [[https://launchpad.net/distros/ubuntu/+bugs|existing bugs]] and the release notes for your version of Ubuntu:
+ First, check the release notes for your version of Ubuntu:
   * [[http://www.ubuntu.com/getubuntu/releasenotes/804|Ubuntu 8.04 LTS (Hardy Heron)]]
   * [[http://www.ubuntu.com/getubuntu/releasenotes/1004|Ubuntu 10.04 LTS (Lucid Lynx)]] 
-  * [[http://www.ubuntu.com/getubuntu/releasenotes/1010|Ubuntu 10.10 (Maverick Meerkat)]] 
   * [[http://www.ubuntu.com/getubuntu/releasenotes/1104|Ubuntu 11.04 (Natty Narwhal)]]
   * [[http://www.ubuntu.com/getubuntu/releasenotes/1110|Ubuntu 11.10 (Oneiric Ocelot)]]
   * [[http://www.ubuntu.com/getubuntu/releasenotes/1204|Ubuntu 12.04 LTS (Precise Pangolin)]]
+  * [[http://www.ubuntu.com/getubuntu/releasenotes/1210|Ubuntu 12.10 (Quantal Quetzal)]]
  
- If the problem is not in the package [[https://launchpad.net/ubuntu/+source/linux|linux]], and you have further information about an already reported bug, add this information to the existing report, rather than opening a new one.
- If the problem is in the package [[https://launchpad.net/ubuntu/+source/linux|linux]], and you are the original reporter, here are the ways to maximize the speed with which your bug is fixed:
-  * Check for the problem in the earliest release that works for your hardware and the lastest. Report your testing results in the report.
-  * If your bug is a regression, commit bisect it following https://wiki.ubuntu.com/Kernel/KernelBisection . Report your bisect results in the report.
-  * Test for this problem in the mainline kernel following https://wiki.ubuntu.com/Kernel/MainlineBuilds . Report your mainline testing results in the report.
+ === Linux kernel, X.Org, and Sound ===
+ 
+ For bugs in the packages [[https://launchpad.net/ubuntu/+source/linux|linux]] kernel (which includes sound), [[https://launchpad.net/ubuntu/+source/xorg|xorg]], [[https://launchpad.net/ubuntu/+source/xorg-server|xorg]], [[https://launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics|xserver-xorg-input-synaptics]], [[https://launchpad.net/ubuntu/+source/xserver-xorg-video-intel|xserver-xorg-video-intel]] (and other xserver-xorg-video-* like nouveau, radeon, ati, openchrome, geode, etc.]], you are welcome to check for duplicates. However, depending on if you are the original reporter or not, determines what to do next.
+ 
+ ==== You are not the original report ====
+ 
+ * Please open a '''new''' report instead of adding debugging information, attachments, apport-collect'ing, or "Me too!" comments on what may appear to be a similar bug. Chances are that your hardware does not match the existing bug's hardware, so your bug and comments will not be addressed. As well, unless asked of you by a developer or triager, please do not mark your bug a duplicate of another reporter's bug.
   * Please do not assume because you have the same desktop or laptop model line as another original reporter's bug report, that your problem is the same. Frequently, computer vendors use different parts under the hood within the same model line.
+  * Regarding peripherals, please do not assume because you have the same peripheral, and similar problems, it is the same bug. Please file a new bug report.
  
- === Sound, X drivers, Linux kernel bugs ===
+ ==== You are the original reporter ====
  
- /!\ '''For sound, X drivers, and [[https://launchpad.net/ubuntu/+source/linux|linux]] kernel bugs''': please open a '''new''' report instead of adding debugging information, attachments, apport-collect'ing, or "Me too!" comments on what may appear to be a similar bug: chances are that your hardware does not match the existing bug's hardware, so your bug and comments will not be addressed. As well, unless asked of you by a developer or triager, please do not mark your bug a duplicate of another reporter's bug.
+ If you are the original reporter, here are the ways to maximize the speed with which your bug is fixed:
+  * Check for the problem in the earliest release that works for your hardware and the latest. Report your testing results in the report.
+  * Test for this problem in the mainline kernel following [[https://wiki.ubuntu.com/Kernel/MainlineBuilds]] . Report your mainline testing results in the report.
+  * If your bug is a regression, bisect it following [[https://wiki.ubuntu.com/Kernel/KernelBisection]] . Report your bisect results in the report.
+  
+ === User Space ===
+ 
+ First, please make sure it has not already been reported by searching through [[https://launchpad.net/distros/ubuntu/+bugs|existing bugs]]. If you find an already reported bug that is exactly like the problem you have, please feel free to add this information to the existing report, rather than opening a new one.
+ However, if you have any doubt as to it being the same or not, please file a separate report.
  
  [[#Top|Back to top]]
  
@@ -259, +268 @@

   * [[ReportingBugs_ru|Русский]]
   * [[ReportingBugs_zh-cn|中文（中国）－－ 建设中]]
   * [[ReportingBugs-it|Italiano]]
-  * [[https://help.ubuntu.com/community/ReportingBugs_de|Deutsch]
+  * [[https://help.ubuntu.com/community/ReportingBugs_de|Deutsch]]
  [[#Top|Back to top]]
  
  = See Also =

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