[Ubuntu Wiki] Update of "MozillaTeam/Bugs" by chrisccoulson

[Ubuntu Wiki]

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The "MozillaTeam/Bugs" page has been changed by chrisccoulson:
http://wiki.ubuntu.com/MozillaTeam/Bugs?action=diff&rev1=77&rev2=78

  
  You may find that you need to use the Terminal for some of these commands.  If you are not sure how to use a terminal, please see the [[https://help.ubuntu.com/community/UsingTheTerminal|Terminal Guide]] for a basic introduction.
  
- We get a lot of Firefox bug reports from Ubuntu users, and many of those don't contain enough useful information to sufficiently describe the problem or determine the cause of the problem.  Please understand that we don't have the manpower available to spend time on every single bug report to continually ask reporters for information that ''could'' be provided up-front.  To increase the chances that your bug report attracts the attention of a developer, you '''must''' follow these guidelines.
+ We get a lot of Firefox bug reports from Ubuntu users and the majority of those don't contain sufficient useful information to progress them further, or sometimes even understand what the actual problem is.  Please understand that we don't have the manpower available to spend time on every single bug report to continually ask reporters for information that ''could'' be provided up-front.  To increase the chances that your bug report attracts the attention of a developer, you '''must''' follow these guidelines.  A developer will ask you for the required information that you didn't provide, so following these guidelines will save time for the person who looks at your bug report.
  
  Here are some instructions you should follow before filing a bug report:
  
@@ -190, +190 @@

  
  == Excessive memory usage ==
  
- If you are reporting a bug about excessive memory usage, you '''must''' copy and paste the contents of "about:memory" in to your bug report, once you have reported this with Apport.
+ If you are reporting a bug about excessive memory usage, you '''must''' copy and paste the contents of "about:memory" in to your bug report, once you have reported this with Apport.  Please don't report bugs about memory usage without this information, as it will be the first thing a developer asks for anyway.
  
  In the future, we hope to automate this step.
+ 
+ You can access about:memory in both Firefox and Thunderbird from Help -> Troubleshooting Information (or you could just type it in to the address bar in Firefox if you prefer).
+ 
+ When reporting your bug, please also describe the scenario which triggers the problem.  Does it happen on a particular site?  If so, please provide a URL.  Please also try disabling all of your addons (you will be asked to do this anyway, so you can save other peoples time by doing this when reporting your bug).
  
  Note that debugging memory leaks in Firefox is quite involved. If you're feeling adventurous, please take a look at [[https://developer.mozilla.org/en/Debugging/Debugging_memory_leaks|Debugging memory leaks]] and [[https://developer.mozilla.org/en/Debugging_Mozilla_with_Valgrind|Debugging Mozilla with Valgrind]]