[Ubuntu Wiki] Update of "MozillaTeam/Bugs" by chrisccoulson

[Ubuntu Wiki]

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The "MozillaTeam/Bugs" page has been changed by chrisccoulson:
http://wiki.ubuntu.com/MozillaTeam/Bugs?action=diff&rev1=81&rev2=82

  
  If you are unsure whether your problem should be reported as a bug, then please ask a question in one of the above mentioned sites.  Alternatively, if you would like help in your native language, you could try using the support forum of your local Ubuntu community.  To find this, and other ways to get in touch with your local Ubuntu community, please visit [[http://loco.ubuntu.com/|http://loco.ubuntu.com/]].
  
+ See also [[http://www.ubuntu.com/community/report-problem|http://www.ubuntu.com/community/report-problem]].
+ 
  == Use Apport ==
  
  All Firefox and Thunderbird bugs '''must''' be submitted with Apport (unless there is another problem which prevents you from using Apport).  For Firefox, you can do this by selecting the "Report a Problem" entry in the Help menu, or pressing Alt+F2 and running `ubuntu-bug firefox`.
@@ -64, +66 @@

  == Multiple problems ==
  
  Multiple, unrelated bugs '''must be reported as separate bugs'''.  Please do not use a single bug report to report or discuss multiple, unrelated bugs.  If you do this, then it is highly likely that a developer will close your bug report and ask you to report the problems separately.
+ 
+ == Is the problem Ubuntu specific? ==
+ 
+ When reporting a bug, it is often useful to determine whether the problem is specific to Ubuntu builds of Firefox and Thunderbird.  In order to determine this, please try to recreate the problem in an official Mozilla build of Firefox or Thunderbird.  These can be downloaded from the following locations:
+ 
+  * [[www.mozilla.org/firefox/#desktop|Download Firefox]]
+  * [[www.mozilla.org/thunderbird/|Download Thunderbird]]
+ 
+ To run these you will need to extract the downloaded tarball.  Once you have done this, open a terminal and do the following:
+ 
+ {{{
+  cd ~/Desktop/firefox # Assuming that you extracted the download to your desktop.
+  ./firefox
+ }}}
+ 
+ Obviously, for Thunderbird, replace "firefox" with "thunderbird".
+ 
+ If the same problem can be recreated in the official Mozilla build that you downloaded, then you can help Ubuntu developers by reporting your bug in the upstream bug tracker.  To do this, please have a read through the upstream [[https://developer.mozilla.org/en/Bug_writing_guidelines|bug reporting guidelines]].
+ 
+ == Check the Error Console ==
+ 
+ Some bugs may result in unhandled JS exceptions or other error messages being logged to the error console, and these may provide a strong clue as to the cause of a bug. To view these, open the error console from "Tools -> Web Developer -> Error Console", and select "Errors".
+ 
+ Note, you many need to enable the menuitem to access the error console. To do this, open "about:config", and set "devtools.errorconsole.enabled" to "true"
  
  == Problems with a specific website ==
  
@@ -215, +241 @@

  When reporting your bug, please also describe the scenario which triggers the problem.  Does it happen on a particular site?  If so, please provide a URL.  Please also try disabling all of your addons (you will be asked to do this anyway, so you can save other peoples time by doing this when reporting your bug).
  
  Note that debugging memory leaks in Firefox is quite involved. If you're feeling adventurous, please take a look at [[https://developer.mozilla.org/en/Debugging/Debugging_memory_leaks|Debugging memory leaks]] and [[https://developer.mozilla.org/en/Debugging_Mozilla_with_Valgrind|Debugging Mozilla with Valgrind]]
- 
- == Check the Error Console ==
- 
- Some bugs may result in unhandled JS exceptions or other error messages being logged to the error console, and these may provide a strong clue as to the cause of a bug. To view these, open the error console from "Tools -> Web Developer -> Error Console", and select "Errors".
- 
- Note, you many need to enable the menuitem to access the error console. To do this, open "about:config", and set "devtools.errorconsole.enabled" to "true"
  
  == Other specific issues ==
  === Problems with menus on systems that use a global menubar ===
@@ -355, +375 @@

  
  Visit [[https://wiki.ubuntu.com/MozillaTeam/Bugs/Procedures|BugProcedures]]  for an Introduction and best practices on how to process Mozilla bugs.
  
+ = Further reading =
+ 
+  * [[https://developer.mozilla.org/en/Bug_writing_guidelines|Upstream bug reporting guidelines - MDN]]
+  * [[http://www.chiark.greenend.org.uk/~sgtatham/bugs.html|How to Report Bugs Effectively]]
+  * [[http://www.ubuntu.com/community/report-problem|Report a Problem]]
+  * [[https://help.ubuntu.com/community/ReportingBugs|Reporting Bugs - Community Ubuntu Documentation]]
+ 
  ----
  [[CategoryMozillaTeam]], [[CategoryBugSquad]], [[CategoryDebugging]]