reporting bugs that are not easily reproducible

[Gwendal Le Bihan]

On 09/12/2011 09:01 PM, Brian Murray wrote:
> On Mon, Sep 12, 2011 at 02:32:50PM -0400, Scott Moser wrote:
>> Hi,
>> I have been pointed at http://www.ubuntu.com/community/report-problem
>> by a user who had a legitimate issue with Ubuntu, but was under the
>> impression that because the issue was not easily reproducible they should
>> not report the bug.
> I've never seen that page before.  We generally direct people to
> https://help.ubuntu.com/community/ReportingBugs which makes no mention
> of reproducibility.
>   
There's a very similar instruction on that page.

"""
Launchpad will then ask you for further information. It's important that you specify three things:

 1.

    What you expected to happen

 2.

    What actually happened

 3.

    *The minimal series of steps necessary to make it happen, where step 1 is "start the program"
    *

"""

>> The URL above says specifically:
>>     File a bug report
>>     You should only file a bug report when:
>>      * You can repeat the problem
>>
>> I don't think that text is correct, and honestly was surprised that someone
>> would read it literally.  Because an issue is not trivially reproducible
>> does not mean that it should not be reported.  The statement above gives a
>> different impression.
>>
>> Can we get that text clarified?  Personally I'm interested in issues that
>> are not 100% reproducible.
> Sure, I'm happy to remove that text from that page but I'm more curious
> about where this person heard about that page.
>
> --
> Brian Murray
> Ubuntu Bug Master
>
>

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