[Ubuntu Wiki] Update of "Bugs/Responses" by hggdh2

Ubuntu Wiki noreply at ubuntu.com
Thu Sep 8 19:15:17 UTC 2011


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The "Bugs/Responses" page has been changed by hggdh2:
http://wiki.ubuntu.com/Bugs/Responses?action=diff&rev1=335&rev2=336

Comment:
adjusted "incomplete" explanation for automatic expiry

  }}}
  
  == Incomplete bugs without a response from submitter ==
- In the event that a bug has been in the "Incomplete" state for more than 4 weeks, meaning it has not received a response to a request for more information, please send a gentle reminder with something like:
+ Some bugs are never responded to by the submitter (also called "original poster", or "OP"). These bugs will be automatically expired by Launchpad in 60 days, counted from the day it was set incomplete. There is no need to act on them (and, actually, changing the bug will restart the expiry period).
  
+ Note that this applies for the Ubuntu project (i.e., those bug tasks that have "(Ubuntu)" in their name). Other projects may, or may not, have automatic incomplete bug expiration set.
- ||<tablestyle="background-color: #eee">We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while.  Could you please provide the requested information?  Thanks!||
- 
- If, after an additional 2 weeks, the reporter still hasn't responded __and there is no way someone can work with the bug__, the bug status should be changed to "Invalid" with a comment similar to:
- 
- ||<tablestyle="background-color: #eee"> We are closing this bug report because it lacks the information we need to investigate the problem, as described in the previous comments. Please reopen it if you can give us the missing information, and don't hesitate to submit bug reports in the future.  To reopen the bug report you can click on the current status, under the Status column, and change the Status back to "New".  Thanks again!||
  
  == Bugs without a package ==
  Sometimes bugs will be reported just using the "Ubuntu" package.  This is not the best place for the bug though and we should encourage bug reporters to report the bug against the correct package by pointing them at some documentation. Keep in mind PKGNAME is a placeholder. 



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