[Ubuntu Wiki] Update of "Bugs/HowToTriage" by hggdh2

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Sun Sep 4 16:19:28 UTC 2011


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The "Bugs/HowToTriage" page has been changed by hggdh2:
http://wiki.ubuntu.com/Bugs/HowToTriage?action=diff&rev1=151&rev2=152

  
  Sometimes, you will have to invalidate a bug report. This may be because the problem is not reproducible, or the program was designed to behave a certain way. 
  
- There will be a few bug reporters who never get back to you and there is not enough information for the bug to be worked on. You will also want to mark those bugs as Invalid.
+ /!\ There will be a few bug reporters who never get back to you and there is not enough information for the bug to be worked on. You do '''not''' need to invalidate these bugs -- bugs in incomplete status without a response will be automatically invalidated in 60 days.
  
- The best thing to do here is to politely decline the report while thanking the user for submitting it. There are some useful [[Bugs/Responses]] that you can use in these cases.
+ For the other (i.e., those not waiting for a response from the reporter), the best thing to do here is to politely decline the report while thanking the user for submitting it. There are some useful [[Bugs/Responses]] that you can use in these cases.
  
  There is no need to reject bugs that are '''already''' marked as a duplicate of another bug. Doing so creates bug mail noise as every subscriber of the duplicate bug and the master bug will receive e-mail that the status of the bug changed from something to Invalid.
  



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