Changing status to "New" after providing information
brian at ubuntu.com
Thu Oct 27 17:05:47 UTC 2011
On Thu, Oct 27, 2011 at 05:51:02AM +0200, Walter Garcia-Fontes wrote:
> I think it could be a good idea to ask bug reporters to change the
> status to "new" again if they provide the information requested by a
> triager. For instance something like:
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Please execute the following command, as it will
> automatically gather debugging information, in a terminal:
> apport-collect BUGNUMBER
> Please change the status of the bug to "New" when you finish doing
> this. When reporting bugs in the future please use apport by using
> 'ubuntu-bug' and the name of the package affected. You can learn more
> about this functionality at https://wiki.ubuntu.com/ReportingBugs.
> Same thing for other standard responses asking for more information.
I'm not certain what you are trying to accomplish here and would like to
know why you think this is a good idea.
Regardless, I don't like this particular idea for the following reason.
A bug task can actually be Incomplete with response or Incomplete
without a response - the difference being whether or not the bug has had
a comment since being set to Incomplete. It is possible to search using
these two different types of Incomplete and so if I were to be looking
at bugs about a package I would first look at those that are "Incomplete
with response" before looking at "New" ones My thought being that if
someone took the time to reply (the bug had a response) they are willing
to work on debugging the issue - with a random New bug we don't know if
that is the case.
Ubuntu Bug Master
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