Bug Comment Idea

[Brian Murray]

On Mon, May 23, 2011 at 12:01:44PM -0700, Brian Murray wrote:
> On Sat, May 21, 2011 at 07:28:10PM +0200, Philip Muskovac wrote:
> > On 05/21/2011 01:02 AM, Evan Huus wrote:
> > >On Fri, May 20, 2011 at 6:03 PM, Brian Murray<brian at ubuntu.com>  wrote:
> > >>On Thu, May 19, 2011 at 07:33:33PM +0300, Simos Xenitellis wrote:
> > >>>On Thu, May 19, 2011 at 5:24 PM, Brian Murray<brian at ubuntu.com>  wrote:
> > >>>
> > >>>>I was looking at a Fedora bug report today[1] and noticed that a comment
> > >>>>had a little signature at the bottom like so:
> > >>>>
> > >>>>Fedora Bugzappers volunteer triage team
> > >>>>https://fedoraproject.org/wiki/BugZappers
> > >>>>
> > >>>>I think doing something similar as Bug Squad members might be a neat
> > >>>>idea.  We could put them in the standard responses xml file too if that
> > >>>>would make things easier.  What do you think?
> > >>>>
> > >>>>[1] https://bugzilla.redhat.com/show_bug.cgi?id=703511#c6
> > >>>>
> > >>>>
> > >>>Nice idea!
> > >>>
> > >>>How to implement?
> > >>>
> > >>>1. Add facility in the launchpad account page for each person to add a
> > >>>'signature', to be used when they post at launchpad.net.
> > >>>» Not good, people will add their own thing and text, which will make it
> > >>>messy. Who is going to put order?
> > >>>
> > >>>2. Add facility to launchpad.net to add stock text to our replies. Like a
> > >>>drop-down menu with common stock answers.
> > >>>» Requires coding to launchpad.net, and is needed by few people.
> > >>>
> > >>>3. Create a Firefox/Chrome extension (or Greasemonkey script) that adds
> > >>>functionality on launchpad.net to add the said stock signature or stock
> > >>>answers.
> > >>>» I think this would be the easiest and fastest way to implement.
> > >>
> > >>We actually already have both of these.  firefox-lp-improvements[1] is a
> > >>Firefox / Chrome extension which is really a collection of Greasemonkey
> > >>scripts[2].  I've made a new Greasemonkey script[3] that adds the
> > >>following signature:
> > >>
> > >>---
> > >>Ubuntu Bug Squad member
> > >>Volunteer bug triager
> > >>http://wiki.ubuntu.com/BugSquad
> > >>
> > >>to the comment field of Ubuntu bug reports in Launchpad.  I've not yet
> > >>added it to the extension because I'm not 100% happy with the wording
> > >>and would like it to get some testing too.  Oh, it also currently only
> > >>fills in the bottom comment on bug reports.  (In case you didn't know
> > >>there is an expandy in the bug tasks table that opens up comment field
> > >>with options for modifying the bug task.)  That comment field requires
> > >>some extra work because the common replies use that and would overwrite
> > >>the signature.
> > >>
> > >>Anyway, if you could install it and test it (or just comment on the
> > >>wording) that'd be great!
> > >
> > >A few comments regarding the wording:
> > >
> > >1)  I'm not sure we want to use the word 'triage/triager' in the sig:
> > >it has the right meaning, but it's unfriendly to people not already
> > >familiar with bug management terms.
> > 
> > We *are* triagers, and the signature has the link to the bugsquad
> > page which at the top explains what triaging is. Also the signature
> > should at least have a slightly professional feeling even if we're
> > volunteers, this is a Bug Tracker, not a support forum so a few
> > technical terms in the responses should be allowed.
> > 
> > >
> > >2) Using both 'volunteer' and 'member' could be confusing, since they
> > >have slightly different connotations (ie membership is something you
> > >have to earn or somehow pay for -- technically true in this case, but
> > >the barrier to entry is not as big as people may assume).
> > 
> > Agreed, member doesn't fit there. How about joining the 2 lines to
> > ---
> > Ubuntu Bug Squad volunteer bug triager
> > http://wiki.ubuntu.com/BugSquad
> 
> Thanks everybody for the thoughtful ideas.  I'm in favor of the
> following now:
> 
> --
> Ubuntu Bug Squad volunteer triager
> http://wiki.ubuntu.com/BugSquad
> 
> Barring any strenuous objections, I'll update the greasemonkey script
> shortly.

I've updated the greasemonkey script in the bzr repository now.  I'd
still like to see it get some testing before updating the extension.

Thanks! 
--
Brian Murray
Ubuntu Bug Master
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