Bug Comment Idea

[Philip Muskovac]

On 05/21/2011 01:02 AM, Evan Huus wrote:
> On Fri, May 20, 2011 at 6:03 PM, Brian Murray<brian at ubuntu.com>  wrote:
>> On Thu, May 19, 2011 at 07:33:33PM +0300, Simos Xenitellis wrote:
>>> On Thu, May 19, 2011 at 5:24 PM, Brian Murray<brian at ubuntu.com>  wrote:
>>>
>>>> I was looking at a Fedora bug report today[1] and noticed that a comment
>>>> had a little signature at the bottom like so:
>>>>
>>>> Fedora Bugzappers volunteer triage team
>>>> https://fedoraproject.org/wiki/BugZappers
>>>>
>>>> I think doing something similar as Bug Squad members might be a neat
>>>> idea.  We could put them in the standard responses xml file too if that
>>>> would make things easier.  What do you think?
>>>>
>>>> [1] https://bugzilla.redhat.com/show_bug.cgi?id=703511#c6
>>>>
>>>>
>>> Nice idea!
>>>
>>> How to implement?
>>>
>>> 1. Add facility in the launchpad account page for each person to add a
>>> 'signature', to be used when they post at launchpad.net.
>>> » Not good, people will add their own thing and text, which will make it
>>> messy. Who is going to put order?
>>>
>>> 2. Add facility to launchpad.net to add stock text to our replies. Like a
>>> drop-down menu with common stock answers.
>>> » Requires coding to launchpad.net, and is needed by few people.
>>>
>>> 3. Create a Firefox/Chrome extension (or Greasemonkey script) that adds
>>> functionality on launchpad.net to add the said stock signature or stock
>>> answers.
>>> » I think this would be the easiest and fastest way to implement.
>>
>> We actually already have both of these.  firefox-lp-improvements[1] is a
>> Firefox / Chrome extension which is really a collection of Greasemonkey
>> scripts[2].  I've made a new Greasemonkey script[3] that adds the
>> following signature:
>>
>> ---
>> Ubuntu Bug Squad member
>> Volunteer bug triager
>> http://wiki.ubuntu.com/BugSquad
>>
>> to the comment field of Ubuntu bug reports in Launchpad.  I've not yet
>> added it to the extension because I'm not 100% happy with the wording
>> and would like it to get some testing too.  Oh, it also currently only
>> fills in the bottom comment on bug reports.  (In case you didn't know
>> there is an expandy in the bug tasks table that opens up comment field
>> with options for modifying the bug task.)  That comment field requires
>> some extra work because the common replies use that and would overwrite
>> the signature.
>>
>> Anyway, if you could install it and test it (or just comment on the
>> wording) that'd be great!
>
> A few comments regarding the wording:
>
> 1)  I'm not sure we want to use the word 'triage/triager' in the sig:
> it has the right meaning, but it's unfriendly to people not already
> familiar with bug management terms.

We *are* triagers, and the signature has the link to the bugsquad page 
which at the top explains what triaging is. Also the signature should at 
least have a slightly professional feeling even if we're volunteers, 
this is a Bug Tracker, not a support forum so a few technical terms in 
the responses should be allowed.

>
> 2) Using both 'volunteer' and 'member' could be confusing, since they
> have slightly different connotations (ie membership is something you
> have to earn or somehow pay for -- technically true in this case, but
> the barrier to entry is not as big as people may assume).

Agreed, member doesn't fit there. How about joining the 2 lines to
---
Ubuntu Bug Squad volunteer bug triager
http://wiki.ubuntu.com/BugSquad

>
> 3) Officially, is it Bug Squad, BugSquad or Bug-Squad? Just wondering
> how users might divide it, for example [Ubuntu Bug] [Squad] vs
> [Ubuntu] [Bug Squad]. Terribly minor quibble, really, but now I'm
> curious which is actually correct :)
>
> How about just:
>
> ---
> Ubuntu Bug-Squad Volunteer
> http://wiki.ubuntu.com/BugSquad
>
> or a friendlier but wordier version:
>
> ---
> I am an Ubuntu Bug-Squad Volunteer
> Learn more at http://wiki.ubuntu.com/BugSquad

I would rather prefer a non-personal signature.

Philip