Working with Incomplete bugs

[Pedro Villavicencio Garrido]

Hola Brian,

On jue, 2011-07-07 at 10:38 -0700, Brian Murray wrote:
> Just a friendly reminder that if you mark a bug as Incomplete there
> really is no need to follow up on the bug unless the reporter replies.
> I mention this because I've seen comments added like "We really want to
> help you and are awaiting your reply" after already marking the bug
> Incomplete.  This ends up resetting the bug expiration timer so that
> it'll be another 60 days before the Launchpad Janitor expires the bug
> report.

That is documented at the How to Triage page:
https://wiki.ubuntu.com/Bugs/HowToTriage#Invalidating , 

Probably that's why people is using it. I do agree with you though and
if no one disagree i think we can remove it from the docs. 

Have a nice day,

pedro.