launchpad +filebug redirect

[Philip Muskovac]

On 09/01/2010 08:59 PM, Philip Muskovac wrote:
> On 09/01/2010 08:10 PM, Charlie Kravetz wrote:
>> On Wed, 1 Sep 2010 17:36:46 +0000
>> Mohammed Amine IL Idrissi <ilidrissiamine at gmail.com> wrote:
>>
>>> People who are not interested in reading text already click the link
>>> to file a bug immediately, since there is a link to it in
>>> ReportingBugs. Creating another wiki page would reduce the amount of
>>> text people would have to read, without removing the instructions for
>>> those who want to file good bug reports.
>>> Adding to this, we could tell them to run "ubuntu-bug <package>" where
>>> <package> is found according to Bugs/FindRightPackage, or to run
>>> "ubuntu-bug" if they are not sure, and follow the instructions.
>>
>>> What would be ideal is that the user follow these steps:
>>> 1. Run "ubuntu-bug".
>>> 2. The current window opens, but with two more options: "Application
>>> problem" and "Specific package problem (advanced)".
>>> 2a. Choosing "Application problem" will open a window where you can
>>> drag-and-drop an application from the menu.
>>> 2b. Choosing "Specific package problem" will show a text entry where
>>> the user can type the package name.
>>> 3. If the user still can't know the specific problem, an alert shows
>>> and warns him that filing a bug without a package is not recommended,
>>> with a checkbox named: "This bug is about an application that needs
>>> packaging".
>>
>>> Thank you,
>>> Mohamed Amine IL Idrissi
>>
>>> On Wed, Sep 1, 2010 at 5:23 PM, Krzysztof Klimonda <kklimonda at ubuntu.com> wrote:
>>>> On Wed, 2010-09-01 at 17:13 +0000, Mohammed Amine IL Idrissi wrote:
>>>>> Maybe we could redirect them to another wiki page that explains that
>>>>> this is not the recommended way to report a bug, and then give them a
>>>>> link to file a bug anyway, and a link to ReportingBugs.
>>>>
>>>> But that would defeat the purpose of ReportingBug page as most visitors
>>>> wouldn't ever read it but click the link to file a bug immediately.
>>>> People who have problems are not interested in reading text, they just
>>>> want to get their it fixed. Unfortunately this way they file low quality
>>>> reports that make our work harder and most of us are not full-time bug
>>>> triagers. We already get more reports we can really deal with (i.e.
>>>> triage and fix in stable release) anyway.
>>>>
>>>> Cheers,
>>>>  KK
>>>>
>>>> --
>>>> Ubuntu-bugsquad mailing list
>>>> Ubuntu-bugsquad at lists.ubuntu.com
>>>> https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugsquad
>>>>
>>>>
>>
>>
>> So, even though we already have the link, and people don't bother
>> reading, you suggest another wiki page to further complicate their
>> desire to file bad bugs? We already tell them the recommended way to
>> file the bug, if they ignore that, why make it easier to ignore?
>>
> 
> The link at the top was added recently:
> 140  	2010-08-07 10:57:04  	11547  	 	oCean_  	Mention the no-redirect
> url at top
> from the launchpad page oCean_ seems to be a new user, does anyone know
> him? I don't like the link being at the top either.
> 
> Also, as I already wrote: the reporting guidelines at the +filebug page
> originally only required the user to add the application package if
> possible, the app version and the ubuntu release they're running. Many
> happily ignored that, so why do you think they would actually stop
> filing the bug there and click themselves through like a dozen windows
> for a kernel report? I seriously doubt they would do that.
> 
> As for needs-packaging. The official documentation for that [1] has a
> link that uses ?no-redirect and adds the tag to the bug. Why don't
> people use that? You can file bugs with gpg signed mails too btw which
> would be another easy way to file those IMO.
> 

Actually add the reference -.-

[1] https://wiki.ubuntu.com/UbuntuDevelopment/NewPackages