launchpad +filebug redirect

Philip Muskovac yofel at gmx.net
Wed Sep 1 19:59:00 BST 2010


On 09/01/2010 08:10 PM, Charlie Kravetz wrote:
> On Wed, 1 Sep 2010 17:36:46 +0000
> Mohammed Amine IL Idrissi <ilidrissiamine at gmail.com> wrote:
> 
>> People who are not interested in reading text already click the link
>> to file a bug immediately, since there is a link to it in
>> ReportingBugs. Creating another wiki page would reduce the amount of
>> text people would have to read, without removing the instructions for
>> those who want to file good bug reports.
>> Adding to this, we could tell them to run "ubuntu-bug <package>" where
>> <package> is found according to Bugs/FindRightPackage, or to run
>> "ubuntu-bug" if they are not sure, and follow the instructions.
> 
>> What would be ideal is that the user follow these steps:
>> 1. Run "ubuntu-bug".
>> 2. The current window opens, but with two more options: "Application
>> problem" and "Specific package problem (advanced)".
>> 2a. Choosing "Application problem" will open a window where you can
>> drag-and-drop an application from the menu.
>> 2b. Choosing "Specific package problem" will show a text entry where
>> the user can type the package name.
>> 3. If the user still can't know the specific problem, an alert shows
>> and warns him that filing a bug without a package is not recommended,
>> with a checkbox named: "This bug is about an application that needs
>> packaging".
> 
>> Thank you,
>> Mohamed Amine IL Idrissi
> 
>> On Wed, Sep 1, 2010 at 5:23 PM, Krzysztof Klimonda <kklimonda at ubuntu.com> wrote:
>>> On Wed, 2010-09-01 at 17:13 +0000, Mohammed Amine IL Idrissi wrote:
>>>> Maybe we could redirect them to another wiki page that explains that
>>>> this is not the recommended way to report a bug, and then give them a
>>>> link to file a bug anyway, and a link to ReportingBugs.
>>>
>>> But that would defeat the purpose of ReportingBug page as most visitors
>>> wouldn't ever read it but click the link to file a bug immediately.
>>> People who have problems are not interested in reading text, they just
>>> want to get their it fixed. Unfortunately this way they file low quality
>>> reports that make our work harder and most of us are not full-time bug
>>> triagers. We already get more reports we can really deal with (i.e.
>>> triage and fix in stable release) anyway.
>>>
>>> Cheers,
>>>  KK
>>>
>>> --
>>> Ubuntu-bugsquad mailing list
>>> Ubuntu-bugsquad at lists.ubuntu.com
>>> https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugsquad
>>>
>>>
> 
> 
> So, even though we already have the link, and people don't bother
> reading, you suggest another wiki page to further complicate their
> desire to file bad bugs? We already tell them the recommended way to
> file the bug, if they ignore that, why make it easier to ignore?
> 

The link at the top was added recently:
140  	2010-08-07 10:57:04  	11547  	 	oCean_  	Mention the no-redirect
url at top
from the launchpad page oCean_ seems to be a new user, does anyone know
him? I don't like the link being at the top either.

Also, as I already wrote: the reporting guidelines at the +filebug page
originally only required the user to add the application package if
possible, the app version and the ubuntu release they're running. Many
happily ignored that, so why do you think they would actually stop
filing the bug there and click themselves through like a dozen windows
for a kernel report? I seriously doubt they would do that.

As for needs-packaging. The official documentation for that [1] has a
link that uses ?no-redirect and adds the tag to the bug. Why don't
people use that? You can file bugs with gpg signed mails too btw which
would be another easy way to file those IMO.



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