[Community Ubuntu Documentation] Update of "ReportingBugs" by magicfab

Help Ubuntu webmaster at ubuntu.com
Wed Nov 10 19:14:05 GMT 2010


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The following page has been changed by magicfab:
http://help.ubuntu.com/community/ReportingBugs?action=diff&rev1=150&rev2=151

The comment on the change is:
Added more details to offline bug reporting, reformatted

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  == Filing bugs when off-line ==
  
- In the event that you have an issue with your internet connection or want to file a bug for another system you can still do this using apport.  Using the command `apport-cli -f -p` ''`<package name>`'' on the target system will collect information and provide you with an option to "K: Keep report file for sending later or copying to somewhere else".  The report is then saved on the target system, in your ''/tmp'' directory which is cleared out on reboot,  with a .apport extension.  After copying it to a different system you can file that report using `ubuntu-bug ` ''`<location of apport file>`''. If you decide to rename the report file, please keep the .apport extension.
+ In the event that you have an issue with your Internet connection or want to file a bug for another system you can still do this using apport.  
+ 
+ First, gather the information about the target system in a file:
+ 
+  * For a bug report about a system crash:<<BR>>`apport-cli -p` ''`<package name>`'' `--save bug.apport`
+  * For a bug report about any other issue:<<BR>>`apport-cli -f -p` ''`<package name>`'' `--save bug.crash`
+ 
+ You will need to answer a few questions, which will vary depending on which package the bug report is about. Relevant system information, including the package name, is then saved on the target system, in the current directory. The extension indicates if it is a crash report or another kind of report. If you decide to rename the report file, please keep the `.apport` or `.crash` extension.
+ 
+ After copying it to a different system you can file that report using the following command:<<BR>>`ubuntu-bug -c` ''`<apport_file.extension>`''
+ 
+ If this is to be added to an existing bug report, also use the -u option:<<BR>>`ubuntu-bug -c` ''`<apport_file.extension>`'' `-u` ''`<bug number>`''
+ 
+ You will need to answer a few questions, and a web browser will be launched to complete the bug report.
  
  == Filing bugs at Launchpad.net ==
  



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