ubuntu : A mantis problem while updating

Brian Murray brian at ubuntu.com
Wed Mar 3 23:28:13 GMT 2010


On Thu, Feb 25, 2010 at 04:53:19PM -0700, Charlie Kravetz wrote:
> On Thu, 25 Feb 2010 22:43:53 +0000
> Bruno Girin <brunogirin at gmail.com> wrote:
> 
> > On Thu, 2010-02-25 at 11:40 -0700, Charlie Kravetz wrote:
> > > On Thu, 25 Feb 2010 09:06:00 +0000
> > > Bruno Girin <brunogirin at gmail.com> wrote:
> > > 
> > [snip]
> > > > 
> > > > 
> > > > I am cross-posting this to the bugsquad mailing list as it's probably
> > > > better dealt with there. It looks like this not an isolated problem: out
> > > > of the 5 "new" bugs in launchpad for mantis, 3 of them are about failing
> > > > to upgrade various versions of the package [1], but none for your exact
> > > > version.
> > > > 
> > > > Therefore, I would suggest you open a new bug in launchpad for the
> > > > mantis package. Include the logs above and as much information as
> > > > possible.
> > > > 
> > > > Bugsquad, how should such package update bugs be triaged?
> > > > 
> > > > [1]
> > > > https://bugs.launchpad.net/ubuntu/+source/mantis/+bugs?field.status:list=NEW
> > > > 
> > > > 
> > > > Bruno
> > > > 
> > > 
> > > Here is some information to help in debugging them. Generally they are
> > > dealt with like every other bug.
> > > 
> > > https://wiki.ubuntu.com/DebuggingUpdateManager
> > 
> > Thanks Charlie. One more question: for such bugs, should I leave them
> > with mantis, move them to update-manager, subscribe someone else who
> > deals with update manager or do something else?
> > 
> > Bruno
> > 
> 
> That actually depends on the bug and the information you find while
> triaging it. There is not a blanket rule that will tell you what the
> source package is. If the bug is valid, and is caused by update-manager
> itself, the source package should be changed to update-manager. If the
> bug was caused by mantis doing something wrong, the source package
> should remain mantis. 

I recently found this wiki page regarding package installs:

https://wiki.ubuntu.com/DebuggingInstallationIssues

and it contains some great information about issues you might find in
these types of bug reports.
 
-- 
Brian Murray                                                 @ubuntu.com
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