bug-reporter crashed

[Bartolomeo Nicolotti]

Hello,

yes, I know that this kind of information is important, but it's more
important in my opinion to have the best feed-back from users, a geek
user will report every details, dummy users at least they're not able to
do something, but also this information is very important, as for 1 geek
there're 10 normal users and 100 dummies...

By the waym, another example, yesterday gedit launched by a shell script
we use to examine logs crashed, then it was impossible to open a new one
or even to use the 0/1 red button to switch off, so i've had to ctrl+alt
+f1, login as root in tty1 and reboot, probably a bug in gnome, how can
I report that? What would have reported a dummy user?

Many thanks

bye

Il giorno gio, 15/07/2010 alle 12.48 -0500, C de-Avillez ha scritto:
> On Thu, 15 Jul 2010 18:52:47 +0200
> Bartolomeo Nicolotti <bnicolotti at siapcn.it> wrote:
> 
> > Hello,
> > 
> > yes, I imagined that this was the problem, but between lines I'm
> > saying that i've NOT been able to report a problem probably due to a
> > firewall that's not under my control and so now I've to ask to one
> > collegue.
> > 
> > Wouldn't it be simple to have a plain web page in which one can report
> > bugs?
> 
> It might be simpler, but did not work out as well.
> 
> But you can do it, even now -- Please look at the "Filing bugs at
> Launchpad.net" entry on https://help.ubuntu.com/community/ReportingBugs.
> 
> We do not like it because a good number of the bugs reported directly
> misses a *LOT* of important data (*), so we made direct reporting a bit
> more involved to get to.
> 
> Cheers,
> 
> 
> (*) things like package affected, version of same, Ubuntu version, logs,
> backtraces, etc; a lot of times an useful description of the issue is
> also missing ("xyz is not working. Please fix").