bug issues

[Brian Murray]

On Tue, Apr 27, 2010 at 12:42:26PM -0700, Alex Roeber wrote:
> Brian
> Thank you for your response and I must say that my last email was sent
> when I was a bit frustrated, but I am running into some of the same
> issues that make your response only slightly help full.

I'm sorry that the bug reporting experience was a frustrating one.
 
> 1)	The file /etc/default/update-motd dose not exit on my system,
> and the package is not installed.

This was a red herring and my mistake, that file was leftover on my
system from a previous release.  Sorry about that.

> a.	Why is the system still acting like the package is installed?

apt-cache show update-motd tells us:

Description: superceded by pam_motd in libpam-modules
 .
 This package installs a script in /etc/profile.d that dynamically
generates a message-of-the-day by running scripts installed in
/etc/update-motd.d, in lexical order.
 .
 Other packages, or system administrators should symlink scripts into
/etc/update-motd.d, pre-pending a 2-digit number to handle ordering.
 .
 The functionality formerly provided by this package is now integrated
into pam_motd, in libpam-modules.

> b.	How is it configured?
> c.	How do I turn it off?

Further information about how it can be configured can be found by using
'man update-motd'.  It looks like you can remove some of those scripts
or add your own.

> 2)	This seem to be a similar problem as
> https://code.launchpad.net/~ubuntu-branches/ubuntu/lucid/update-motd/luc
> id and it appears that this has not been fully removed, but seems closed
> as if completed.

I think this is answered by the package being superceded.

> 3)	The offline piece assumes that you will eventually send the file
> to an Ubuntu Workstation with the desktop.
> a.	I do not have any Desktops running Ubuntu.

Ah, that is a fair point I figured everybody has an Ubuntu desktop!  I
recently filed a bug about being able to use apport to generate a bug
report formatted for e-mailing to Launchpad.  Emails to launchpad need
to GPG signed though - is that something that might work for you?

> 4)	The link you sent
> "https://help.ubuntu.com/community/ReportingBugs#Filing%20bugs%20at%20La
> unchpad.net" point to (3) three other links:
> a.	https://launchpad.net/ubuntu and the "Launchpad's package search
> feature." Take a person to the same page

I don't see this as really being a problem.

> b.
> https://bugs.launchpad.net/ubuntu/+source/PACKAGENAME/+filebug?no-redire
> ct
> i.	if you just click on it is broken.

This is because moinmoin is turning the url into a link.  I'd like to
fix this but I couldn't easily find a way of making moinmoin not linkify
it.  Does anybody have any ideas?

> ii.	Change the link with the update-motd in the place of
> "PACKAGENAME" let you enter a Summary: then brings up the list of past
> bugs but when I click on the "No, I need to report a new bug" button I
> get at the bottom "Error on page" and nothing else.

This is likely an issue with Launchpad itself.  However, what browser
are you using?

> c.	The https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect
> assumes that you do not know the package.
> i.	When I believe that I do know the package.

Okay but wasn't this scenario covered by point 4.b.ii above?

> ii.	I have tried to submit a trouble ticket via the no-package route
> but that keeps giving me this error:
> 				Timeout error
> 				Sorry, something just went wrong in
> Launchpad. 
> 				We've recorded what happened, and we'll
> fix it as soon as possible. Apologies for the inconvenience. 
> 				Trying again in a couple of minutes
> might work. 
> 				(Error ID: OOPS-1578B2115) 

It is odd that you didn't get the same "Error on page" message you
mentioned in section 4.b.ii.  I'll follow up with the Launchpad team
regarding the timeout error though.

--
Brian Murray
Ubuntu Bug Master

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