Printing Bugs

[Brian Murray]

On Mon, Mar 02, 2009 at 02:25:59PM -0800, Brian Murray wrote:
> In the Jaunty version of apport I've added a function,
> attach_printing(), that will gather the same information as the
> "printingbuginfo" script[1].  This function is currently utilized by the
> package-hook for cups[2].  What this means is that if you submit a bug
> report from Jaunty regarding cups via 'ubuntu-bug cups' a lot of
> information relevant to debugging the report will be gathered
> automatically.
> 
> Additionally, when we are triaging bug reports about cups from users
> running Jaunty we can ask people to run 'apport-collect BUGNUMBER' and
> the same information will be gathered.  This should make working with
> cups bug reports significantly easier.
> 
> I spoke with Till Kamppeter about what other packages would benefit from
> using this function and he indicated foomatic, ghostscript and printing
> driver packages.  If anybody could help out adding package hooks, they'd
> look almost the same as [2], for these packages that would be
> outstanding.

I meant to include a link to a sample bug report (it is on staging so
check it out soon!):

https://bugs.staging.launchpad.net/ubuntu/+source/cups/+bug/327450

You'll notice that some information appears in the description, like
Lpstat and Papersize and some appears in attachments like
PrintingPackages.txt.
 
-- 
Brian Murray                                                 @ubuntu.com
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