Incomplete with no response >30 days

[Johnathon Tinsley]

----- "Sarah Hobbs" <hobbsee at ubuntu.com> wrote:

> Hey there!
> 
> I second what ScottK has said here:  for anything with ubuntu-release,
> 
> ubuntu-archive, ubuntu-{universe,main}-sponsors, or motu-release 
> subscribed, please leave those bugs alone.
> 
> They're not filed by users only, and developers have almost always 
> looked at the bugs, if not filed them themselves.  They have a special
> sequence of steps to be followed, and the bug squad interfering with 
> them is not helpful.

If you really want triagers to leave your bugs alone, you need to have a tag, or something. I can't see from that bug that it is anything to do with devs, its _not obvious_. The bug state was Incomplete, with no assignee, which means to us that its still in a triage state. 

> 
> <snip>
> 
> The bug squad's aim is to make users bugs better, before a developer 
> looks at them (last i knew) - it is *not* to fiddle with developer
> bugs. 
>   If you're unsure if the person is a developer, check the teams that
> they're in (ubuntu-dev means they have upload rights to at least part
> of Ubuntu)

I'm not going to look at the profile page of every reporter whose bug I triage to check if they're a dev, that would be a waste of time; more often than not they're an almost blank page, with just the reporters email address there.

I've seen and will ignore Sync & Merge bugs, but only because I was told off for touching one before (should probably be documented somewhere). 

Again, it is NOT obvious from the bug report that that bug was a developer bug. You should tag it or change its status OUT of incomplete or new. As a rule, an "incomplete" or "new" bug is triager territory. Confirmed, In Progress and Triaged are all devs territory.

Yes, our purpose is to gather information for devs, but how can we quickly see if a dev is working on a bug if its not in a working status, or assigned to a team or person, or tagged?

> 
> <snip>
>


Kind Regards,

Johnathon


-- 
Blog: http://kirrus.co.uk