Encourage users to get backtraces using apport

[Emilio Pozuelo Monfort]

Emmet Hikory wrote:
>     Maybe I don't understand then.  I do want the apport generated
> crash report, but if apport itself runs into some problem uploading
> (maybe the crash happened while the reporter did not have internet
> access (e.g. on a plane)), I'd rather see the apport crash bundle in
> the bug for analysis than either a gdb generated backtrace or no bug
> at all (assuming that frequently reported bugs are properly marked as
> duplicate).

In that case you can ask the reporter to open /var/crash with nautilus and
double click the crash file. It will trigger apport to upload it to launchpad.
It will open a new report though. Not probably ideal, but it's not possible to
apport to attach a crash to an open bug yet. That's bug 124338 [1]

Cheers.

[1] https://bugs.launchpad.net/ubuntu/+source/apport/+bug/124338

-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 189 bytes
Desc: OpenPGP digital signature
URL: <https://lists.ubuntu.com/archives/ubuntu-bugsquad/attachments/20071213/f20f2ae3/attachment.sig>