Encourage users to get backtraces using apport

[Pedro Villavicencio Garrido]

Hello,

On Thu, 2007-12-13 at 10:08 +0100, Sebastien Bacher wrote:
> Hi,
> 
> That's somewhat similar to the mail I sent some time ago about the
> standard response when the bug lacks a .crash.
> 
> https://wiki.ubuntu.com/Bugs/Responses still lists
> 
> "Missing a back trace
> 
> Thank you for taking the time to report this bug and helping to make
> Ubuntu better. Please try to obtain a backtrace following the
> instructions at [WWW] http://wiki.ubuntu.com/DebuggingProgramCrash and
> upload the backtrace (as an attachment) to the bug report. This will
> greatly help us in tracking down your problem."
> 
> Is that reply still required? It would make sense to use the "Missing a
> crash report or having a .crash attachment" one which guide the user to
> use apport rather than having to deal with gdb to get the informations
> 

I think the first step should be what you said, ask to the reporter for
a apport report and if the auto retracer doesn't work then probably ask
for the possibility of get one with gdb.  

Regards,

pedro.