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[Christian Robottom Reis]

On Tue, Dec 12, 2006 at 11:44:55AM -0500, Kevin Kubasik wrote:
> The issue I more have with this subset of bugs (something I have also
> tried to shrink several times before) is the simple and overwhelming
> lack of bug quality this category tends to entail. Things like 'All

We don't need bad bug reports to stay open forever, though. If they are
poor enough and the reporter is unresponsive enough to not allow you to
improve, then Invalidate them and move on with life. Otherwise we end up
with this big stack of bugs which "might be" improved someday but which
actually just end up clogging up the triage team's attention.

If you think it's worth asking the reporter about the bug, ask the
question and mark it NeedsInfo. If you think it's not even worth that,
mark it Invalid and tell the reporter to reopen with more information
if he cares enough to get it fixed. The real work resides in the group
which falls outside of those two classes, though..

> Just a thought, maybe I missed some policy on the wiki, but if we could
> come up with a nice way in malone to mark bugs privately that might
> help. Like personal bug folders or the like. So I could go back through
> all bugs in my 'Requested Info' folder and mark them after a certain
> time. Status and searches/tags can do this to some extent but I'm
> generally tenative about such things since they are public and attached
> to the bug, not to my profile.

So two things: a) we don't offer private tags of any sort right now, but
it would not be difficult to implement, should enough people point this
to be a priority. However, b) NeedsInfo and a global tag might solve
that problem as well. The reason I say this is because -- in theory --
if you ask reporters for information, other people in the triage team
can look at them and see if they responded in time or not. Set up a
policy as to how many days you should wait and we could even cook up an
advanced search option to give you back bugs in NeedsInfo state with no
reporter comment in N days.

Why has this bounty not made the fridge front page yet? :-)
-- 
Christian Robottom Reis | http://async.com.br/~kiko/ | [+55 16] 3376 0125