[Bug 1767258] [NEW] bluetooth cann't open

[jackchwang]

Public bug reported:

I can't open bluetooth in the setting panel,it's gray.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: bluetooth (not installed)
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri Apr 27 12:01:53 2018
InstallationDate: Installed on 2018-03-15 (43 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180307)
InterestingModules: bnep btusb bluetooth
MachineType: Acer TravelMate P257-MG
ProcEnviron:
 LANGUAGE=zh_CN:zh
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=zh_CN.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic root=UUID=cd20b9a0-1844-4466-9658-8981e660c11a ro quiet splash vt.handoff=1
SourcePackage: bluez
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/27/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.14
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: BA50_BH
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.14:bd11/27/2015:svnAcer:pnTravelMateP257-MG:pvrV3.72:rvnAcer:rnBA50_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: BDW
dmi.product.name: TravelMate P257-MG
dmi.product.version: V3.72
dmi.sys.vendor: Acer
hciconfig:

** Affects: bluez (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug bionic

-- 
You received this bug notification because you are a member of
Bluetooth, which is subscribed to bluez in Ubuntu.
https://bugs.launchpad.net/bugs/1767258

Title:
  bluetooth cann't open

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1767258/+subscriptions