[Bug 1719283] [NEW] Unable to upgrade bluez to 5.37-0ubuntu5.1 - insserv: Service dbus has to be enabled to start service bluetooth

Norbert 1719283 at bugs.launchpad.net
Mon Sep 25 09:55:57 UTC 2017

Public bug reported:

Steps to reproduce:
1. Use Ubuntu 16.04 LTS.
2. Do apt-get upgrade
3. Get error

norbert at norbert-vaio:~$ sudo dpkg --configure -a
Setting up bluez (5.37-0ubuntu5.1) ...
insserv: Service dbus has to be enabled to start service bluetooth
insserv: exiting now!
update-rc.d: error: insserv rejected the script header
dpkg: error processing package bluez (--configure):
 subprocess installed post-installation script returned error exit status 1
Errors were encountered while processing:

Expected results:
* Bluetooth is working after apt-get upgrade. User is able to install other packages.

Actual results:
* Bluetooth is not working after apt-get upgrade. User is unable to install other packages.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: bluez 5.37-0ubuntu5.1
ProcVersionSignature: Ubuntu 4.4.0-96.119-generic 4.4.83
Uname: Linux 4.4.0-96-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
CurrentDesktop: MATE
Date: Mon Sep 25 12:51:44 2017
InstallationDate: Installed on 2010-12-05 (2485 days ago)
InstallationMedia: Ubuntu 10.04 LTS "Lucid Lynx" - Release amd64 (20100429)
InterestingModules: rfcomm bnep btusb bluetooth
MachineType: Sony Corporation VPCF13Z1R
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-96-generic root=UUID=875ba4a2-2d66-45c8-b276-9004a4f2be04 ro init=/sbin/init -v noplymouth resume=UUID=347e9507-87b1-431d-b36f-538d190a517f
SourcePackage: bluez
UpgradeStatus: Upgraded to xenial on 2017-06-24 (92 days ago)
dmi.bios.date: 10/20/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R0190Y9
dmi.board.asset.tag: N/A
dmi.board.name: VAIO
dmi.board.vendor: Sony Corporation
dmi.board.version: N/A
dmi.chassis.asset.tag: N/A
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR0190Y9:bd10/20/2010:svnSonyCorporation:pnVPCF13Z1R:pvrC607OEHZ:rvnSonyCorporation:rnVAIO:rvrN/A:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VPCF13Z1R
dmi.product.version: C607OEHZ
dmi.sys.vendor: Sony Corporation
 hci0:	Type: BR/EDR  Bus: USB
 	BD Address: C0:CB:38:FA:A7:D5  ACL MTU: 1021:8  SCO MTU: 64:1
 	RX bytes:541 acl:0 sco:0 events:28 errors:0
 	TX bytes:848 acl:0 sco:0 commands:28 errors:0

** Affects: bluez (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: apport-bug xenial

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