[Ubuntu-be] Ubuntu support points map - a little test
Marc
marcsje at fulladsl.be
Sat Jul 18 19:04:04 BST 2009
Jurgen Gaeremyn schreef:
Ik heb Jan C akl gevraagd me van ub be te schrappen.
ik heb daar niks verloren ...
ik zie geen racisme in fr, dus ..
Marc
> Hi,
> (I've put the people who replied to this poll in BCC - I apologize if
> you get this message twice)
>
> I did a little experiment with the Ubuntu Support points map: On July
> 13, between 21:45 and 21:50 I sent a mail to 27 points on the map
> asking for help on installing Ubuntu in dual boot. At the end of the
> posting, you'll be finding a more detailed output.
>
> Here's my impression: this could be a great tool! The members who do
> respond, are very motivated and like to help out. The active
> volunteers love helping out and are quite effective in it (according
> to their own judgement) Too bad that more than half of the volunteers
> didn't even answer (possibly, some of them are away for holidays).
>
> The support map could be of a serious added value (talk about it on
> the Dipro fairs, refer people to that map if you give them a CD or
> some information... it definitely lowers the threshold to give it a
> try) but the support point should have to be able to:
>
> * disable them temporarily (holiday/exams mode)
> * remove themselves
> * easily find a spot to find/add support info
>
> It could surely a perfect community-based "first line support". For
> help with more advanced issues, possibly a second level of support
> would be great (so you can help people out by sending them to an
> expert level... possibly including some paying services like Canonical
> support)
>
> My impression was consolidated that if we want to efficiently use this
> support map, we need to be quite confident that people are getting at
> least a reply when counting on the Ubuntu-be support map. Here's my
> suggestions:
>
> * All existing members get a mail with a "reactivation link" (or
> something similar) that needs to be clicked on te remain on the
> list. Possibly this would be a nice moment to ask some
> additional information (opt-in to a possible future announcement
> list? - see further)
> * Maybe each request could have an additional (f.e. 1 week
> delayed) automatic mail asking the initial user if they got an
> answer to their question. Not sure about the technical
> feasibility of this...
>
>
> The opinions about the mailinglist are mixed: some see it as a
> "wealthy source of information" ... others get annoyed by the plethora
> of different levels of discussion. Possibly, there should be a
> distinction between a more low-traffic announcement-list (sending
> reports from IRC-meetings, information, ... in a moderated and more
> top-down fashion) and the current existing discussion-list. Many hope
> for the first and drown in the latter.
>
> A few weeks ago there was a discussion about abusing the volunteers by
> sending them an unsollicited bulk e-mail... well, unless I was
> completely fooled: every single person who answered to my question was
> glad getting some interest and liked to be noticed as a volunteer. Not
> a single person sounded bothered by this initiative.
>
> Friendly regards,
> Jurgen.
>
> Here are the factual results:
>
> /*1. Speed of response*/
>
> * 4 persons answered that same day
> * 6 persons answered the next day
> * 2 persons answered July 15
> * 15 persons didn't answer yet
>
> /*2. Type of answer (of 12 active ones)*/
>
> * 1 person answered not having time anymore (studies)
> * 6 persons asked where I live - and would then help
> * 5 persons already gave some advice, and would also help if
> needed (1 by searching for a lug in my area)
>
>
> I replied these persons that this was actually a test. I also asked
> them a few questions.
>
> /*3. Reactions towards the test*/
>
> * 11 persons answered the questions
> * 7 persons even thought this was a good idea or that it was only
> normal this happened
> * 1 of them suspected it to be a test (followed the mailinglist)
> * 1 person did not reply anymore
>
> /*4. Answers to the questions
> */
>
> A. Did people contact you in the past through the Ubuntu support map?
>
> * I got Ubuntu related questions regularly, and could answer
> most of them.
> * I get support requests through the Ubuntu support map every
> now and then, but feel I'm pretty much on my own with them.
> I'm missing a decent structure inside Ubuntu-be.
> * Defenitely, I think about 5 times. In my experience people
> often get in touch for a CD but if you lead them to the
> right how-to's, they dare try it themselves too (which gives
> them a good feeling if they succeed too -> self confidence).
> If I could give some advice: maybe you could create a
> wiki-page that could get sent to all support points once a
> year containing support tips (which they could then append).
> f.e.: how to download - burn a CD.
> * I've been doing this a few years now, and have lead several
> people 'on the right path'
> * Yes, but only very little. I've been on the map for several
> years, but only got a 5-some requests.
> * Yes, twice of which one successfully.
> * Not exactly I am a GNU/Linux's old user and usualy I give help.
> * Yes. Your request was the 4th. I always answered
> immediately. I could get in touch with one of them in
> person, the other 2 remained without response.
> * I have been contacted frequently in the past and have always
> taken responsibility.
> * Yes, about 4 times I think.
>
> B. Do you feel enough envolved in Ubuntu-be (f.e. would you like
> to recieve a mail every now and then?)
>
> * I think so - I don't know what you the mail could possibly
> tell me. This doesn't mean I would oppose.
> * I have a good friendt with whom I organized release parties
> in the past. My partaking in Ubuntu-be is very little at the
> moment, mainly because of the quarrels ("hele hoop heisa")
> on Ubuntu-nl and because of the lack of organisation and
> support from Ubuntu-be. I would be glad to commit further
> and help support the volunteer base if the structure would
> improve.
> * I'm on the mailing list, but I would like to feel more involved
> * Yes I do. I'm subscribed to the newsletter, but I prefer to
> stay on the background.
> * Messages can't hurt, but the mailinglist seems to do a good
> job here.
> * I would like that, even if it's about Linux Mint (which I
> like as much)
> * Maybe not but in GNU/Linux Yes
> * I try following the mailinglist. That's definitely enough
> information for me.
> * I feel envolved enough. Actually I don't want to get
> involved much deeper as it starts handling tiny
> ("pietluttige") topics. I prefer standing out there on the
> field.
> * As a matter of fact, I'm on that list to help out people -
> and that's it. It would indeed be appreciated if we would
> recieve a little mail every now and then.
>
> C. Do you have contact with other Ubuntu users in your area?
>
> * Yes, but I already knew them before I knew they used Ubuntu
> * I'm working as developer on an Ubuntu system. If you count
> my colleagues: yes. :)
> * No, but I also don't feel the need.
> * Yes, I'm member of HCC and L2U, also our company works
> purely on Linux (gentoo, but it's linux: www.easics.com )
> * no
> * Yes I have some contacts in diferent LUG Belgian and French
> * Yes and no. I have a few friends unsing GNU/Linux (and
> sometimes Ubuntu) but not real Ubunteros
> * I keep in touch through Dipro fairs with volunteers from the
> Ghent region and with the regulars. Furthermore, plenty of
> my friends use Ubuntu and obviously I see them regularly too.
> * None at all...
>
> D. Would you like to recieve information about (and possibly be
> asked for lending a hand in) events in your area?
>
> * I don't think very much is going on in my area (and I
> wouldn't have time to help either)
> * Obviously. Last year I helped a little (fosdem 8.04 -
> Hasselt Release Party) but due to working on the house, I'm
> on none active for the moment. From September forward, I'm
> planning to jump on the wagon again.
> * No, I think it's enough to be a support point.
> * I'm invited through the mailinglist, the IRC-meetings and
> the reports of the those meetings
> * I had to help some friends to made their own LUG in
> Anderlues; I'll join mine and invite some others in semptember.
> * Defenitely. Unfortunately I don't have much time to help
> out, but being able to talk about these events with my
> family and friends is important too.
> * I really enjoy helping on events and it's a very fun way to
> be in touch with other ubuntu-be volunteers. I was very
> sorry I couldn't make it to the last Ubuntu Release party in
> Ghent.
> * If I'd be available, I'd surely attend.
>
> E. Did you try to remove yourself from the list? (to the person
> saying not having anymore time)
>
> * I don't feel the need for that. If persons ask specific
> questions, I try answering those by mail. For main questions
> (like the one you asked), I decline the requests.
>
> /*5. Additional comments */
>
> * Organize some kind of "general meeting" at a central place in
> Belgium (f.e. the geographical center of Belgium:
> http://nl.wikipedia.org/wiki/Geografisch_middelpunt_van_België)
> * I'm active in 2 school parent boards. I try giving a
> demonstration every year and also invite the ICT-coordinator. I
> think this is the key to spreading Linux (Ubuntu): less
> licensing fees. If we can convince schools, you get an extra
> 1000-some new users per school. We should try participating in
> the "ICT dagen" (http://ictdag.be - the next one is on January
> 10, 2010)
> * I'm also member of the mailing list and followed the discussion
> with little interest. It might sound harsh but I think there's
> too much mails about stupid subjects. Sometimes I experience the
> ubuntu-be mailinglist as a spam mailinglist. I have been helping
> on Dipro fairs in Ghent for 5 years and find this much more
> important than discussions about "the language of the
> mailinglist" etc...
>
--
Shortwave transmissions in English, Francais, Nederlands, Deutsch, Suid-Afrikaans, Chinese, Dansk, Urdu, Cantonese, Greek, Spanish, Portuguese, ...
http://users.fulladsl.be/spb13810/swlist/ http://radiolanguages.tk
Stations list: http://users.fulladsl.be/spb13810/txlist/
More information about the ubuntu-be
mailing list